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Currently had ongoing long discussions via Netgear Support over the fact I cannot use the Nighthawk app with my D7800 Nighthawk 4S AC2600 Wifi VDSL/ADSL Modem Router. Support here has been very ...
You don't "raise tickets" in the community. That is what confused me.
You have also posted in the section given over to "Idea Exchange For Home". I can't see what your idea might be.
I fear that the support person managed to mislead you.
If you want Netgear to add support for that device in the the Nighthawk app, good luck. That is what the Netgear App is for.
Netgear has just about given up on DSL modems and modem/routers.The D7800 is now five years old.
Support by apps depends on firmware. Any firmware updates for DSL devices are limited to security issues and have never been high in the agenda.
There are many Nighthawk devices that you cannot control with the Nighthawk app.