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I've been searching the forums and the Internet in general, today, as I have gotten my first notice from Comcast that, lo, I am over my 1 Terabyte limit, this month. It has been inching toward that m...
Mazuzu I doubt it... My impression of NetGear is that they don't really seem to care. After I bought it in November 2021 I discovered uPnP didn't report bandwidth after it reached MAXINT. Submitted a report and just got stuck in level 1 customer "support" where they kept insisting I would just spend hours on wiping my setup, factory resets and all that kind of bull**bleep**. Infuriating. I countered by asking them to provide me proof that they could get the counter past MAXINT but no, that was too much trouble, I just had to keep spending time to satisfy their little mindless checklist. That bug by the way was eventually solved. I guess some other sucker took the trouble to go through the hoops.
Then the admin page stopped working due to a firmware update. The support page didn't want to hear about it, because I had bought my router in November 2021 so obviously I wasn't entitled to let them know they broke their own router; I had the products for more than 3 months already so who was I to think I could use the support page to let NetGear know 🙄. Their Twitter account kept pushing the mindless "just do a factory reset and reconfigure everything" approach to all the victims while there was already a fix available where one had to mail a specific person at NetGear for for it to be pushed to my router... something I found by accident on Reddit.
So no, I don't particularly feel that NetGear has some kind of customer care policy that is aimed at collecting feedback and trying to make their stuff better.