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Netgear's customer support is terrible. They don't back their products very well. There's no transparency and I never have any idea what Netgear is doing. What updates are coming (if at all)? What im...
Some of the information people ask for is commercially sensitive.
It would help if people who want this sort of support could point to hardware makers who do it better.
For example, is there a news blog on other hardware sites?