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Although automatic firmware updates should probably be the default, there should be a method (easily accessible in the firmware settings) to disable firmware auto-updates.
The foregoing would allow those experiencing issues with the latest firmware to remain on an earlier version.
82 Comments
- splitpinkNovice
This task is a high priority if you ask me.
- e1supermanApprentice
Last night was the second time this weekend orbi auto updated and stop working -- requiring me to reflash my firmware on the router and two satellites. Come on Netgear!!! Fix the auto update issue and then get the rest. We can survive a bit longer on the final fix if our routers aren't randomly updating and stop working.
- CootyFollower
I would NEVER have saddled myself with the horror that is the "Orbi auto-update time-vampire" had I known about this issue before I bought my Orbi system. I've even tried following these steps:
https://community.netgear.com/t5/Orbi/Firmware-V1-12-0-18-Discussion/td-p/1320421/page/5
But after being away for a week the Orbi has dumbly, automatically updated to V2.1.4.10 and now the satellite doesn't work properly. Thanks Netgear for breaking my home network - AGAIN. Fix this now and stop forcing your broken updates onto users that don't want them.
Disabling auto-update should be simple from an engineering point of view. This should be a must-have option. It's like every single firmware update causes stability issues. As someone with dozens of smart home devices, it causes way too many headaches whenever wireless gets disrupted frequently. Not to mention, as someone who works in IT from home, constantly experiencing problems with online meetings and conference calls just make me (and others) look very unprofessional.
How this is still not implemented is beyond me.
- mastervisa30Luminary
Totally agree,automatic updates should be an option
- FreeTibetOnlooker
I think the Orbi is a good product in design and Engineering but Netgear's support is woeful. I purchased another Netgear product some years back and had woeful service but had my fingers crossed they would have better support by now. Wrong.
Netgear's complete lack of involvement and collaboration on this Community is a testament to that. And this is Netgear's FLAGSHIP product too.
Next system will be a product from a company whom respond to customer needs.
- toeApprenticeI have stopped the Orbi connecting to the Internet for updates by putting a firewall policy on the my ubiquiti router. Orbi's are in AP only mode. I can see its constantly trying to contact AWS servers for the updates.
- Steedvlx600Luminary
I searched out this (rather well hidden) suggestion board to add my voice to this chorus.
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LET ME DECIDE when I want to ... and IF I want to, update my firmware.
The orbi system is GREAT... when it is working.
And, it took me hours to tweak it just right and, have it do what it is supposed to do. My small business is RELIANT upon a constant connection. That's why I spend premium prices for premium hardware. NetGear may have been the wrong choice.
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I have NEVER in my 35 years of working with systems, seen a company so CARELESSLY and CALLOUSLY jeopardize the beating HEART of a network - and the business that relies upon it.
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I have an Orbi RBK53 system at home AND one at work. I showed up to my office three days ago and nothing could connect to internet.
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And, WLAN connections were dropping and reconnecting all over the place. I had to log in to the admin panel several times during the same continuous session.
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I was ENRAGED when I realized that the Orbi had been automatically updated... AGAIN without my explicit authorization.
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I had previously gone in with a telnet connection and turned OFF autoupdate in the config. NETGEAR decided to override my NVRAM settings... And, STILL force-updated - completely screwing the pooch on an ENTIRE day of my life just trying to get it working again.
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WE RELY upon our networks... SO LEAVE THE ROUTER ALONE!
/
This is a 'Microsoft' way of arrogantly thinking that I do not have the right and ability to control something that I have PURCHASED at a premium price. And, I will not have it.
I DO NOT use windows because of this forced-update stupidity. And, if NG insists on force-pushing poorly tested firmware that trashes the system, this company too will be in my rear-view mirror for good!
Stupid! Stupid! Stupid!
For the rest of the story... The darned HOME network updated while I was fighting the one at work... And, I had to repeat the entire experience when I arrived home to a wife and daughter saying "Papa... the internet isn't working." PUT A SELECTION TO OPT OUT OF AUTOMATIC UPDATES... It is moronic and irresponsible to NOT have that setting easily accessible and to HONOR that setting at all times.
- whammyAspirant
I agree with others who have posted here. We as owners of the Orbi routers should have the ability to control if/when a given firmware update should be applied to the router.
- CootyFollower
Still no input from Netgear on this huh? Shame - they obviously only care about their customers' money, and not their customers' needs. I see my ORBIs have updated to the latest firmware again, without asking for authorisation again - now the satellite part of the system is broken AGAIN. I don't know if there's any point in adding to this thread - nobody from Netgear appears interested. I can only vote with my feet and my wallet in future.