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Forum Discussion
PowerUser8214
May 08, 2021Aspirant
WAC124 This WAC124 is not registred for the current user, please login with the registered user.
I purchased this router/ap from a local secondhand dealer but I've been unable to change settings via web browser because the product is still registered under the old user (and thus I am unable to m...
schumaku
May 12, 2021Guru - Experienced User
PowerUser8214 wrote:
This sound a little absurd as the product is in perfect working condition minus the issue with the registration so a 3-month paid subscription is senseless.
it's more than absurd as this does lock second-hand customers out from managing the device they own, rendering it worthless.
What is the proposal for customer markets outside of the US where no paid support services are available?
DaneA this is simply not an acceptable solution - especially not for a small business product.
DaneA
May 12, 2021NETGEAR Employee Retired
Kindly send me the following via private message:
1. Photo/s of the WAC124 that you purchased 2nd hand showing serial number.
2. Soft copy of the Proof of Purchase or Sales Invoice of the WAC124 that you purchased 2nd hand. You can upload it to Google Drive then send the download link via private message as well.
Regards,
DaneA
NETGEAR Community Team
- Markthompson78May 15, 2021AspirantDaneA
Hi im having the same issue with a WAC124 that I recently purchased from ebay a couple of weeks ago, I had posted elsewhere on netgear community and another user pointed me in your direction is there anything help you could give me please
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