2.4 GHz not working

[carreleevt]

I am not tech savy and have spent several hours trying to figure this out.  I have a 

C3700v2 – N600 WiFi Cable Modem Router

and after a reset, 2.4 GHz is no where to be found.  I have several devices (including my TV) that won't connect to 5GHz...I am starting to think I am going to have to buy a new TV as I have tried every recommendation I can find and nothing has worked.  Please help!  

[Irpope]

My nighthawk WiFi is not working either. Power cycled, updated firmware, been on hold with “customer service” for over an hour and even paid the $90 subscription for “faster product support” still no help. F*** Netgear

[carreleevt]

I'm with you there!  My printer won't work either....ugh!  

[MARKNOTHANKS]

Same here.  No 2.4, but 5 is working.  Started to NOT work on 12/14/20.  What gives? ISP reports everything is fine on their end. 

[FURRYe38]

Has a factory reset and setup from scratch been performed?

[Gamer_0224]

So have you did the factory reset on it yet? Have you logged into the router on the setup of it. Does it even broadcast a 2.4 signal? If by chance you haven't did a factory reset I would try that. If you did and now you don't see a 2.4 signal broadcasted then you may want to log into the router and look in the options on it to see if it is enabled.