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Forum Discussion
AC1900 C7000v2 not allowing more than 4 connections
AC1900 won't allow anything other than 2 iphones and 2 macbooks to connect??
https://www.netgear.com/support/product/C7000V2.aspx
Purchased in July 2020 but it was not compatible with my home set-up. I stored it in my pantry where I have my current modem / house-wide router (boosted by EERO). 2 years later (July 2022) my daughter tries out the AC1900 in her first apartment with boyfriend. Big building, dozens of apartments, everyone wired into a common cable and everyone gets their own in-apartment router-modem. Initially it works, supporting 2 Mac Books, 2 phones, but nothing else. They hardwire the xbox into the router, but their smart TV won't connect, and her desktop PC with wireless won't connect. But it gets worse, her sister's Kindle will not connect, and she now has bought a Kindle for her boyfriend and guess what it will not connect.
This last failure is intolerable.
If they (daughter and boyfriend) turn off their phones and Macs, they still can't get any other component of their digital lives to connect to the AC1900.
I'm downloading user manuals and searching for solutions. The PC and her TV connected to our home system with a legacy Verizon router that we have used with our FIOS service for about 10+ years. She can figure all that out, and they Kindles connect everywhere else, just not to their apartment's wifi router??
Is this the kind of thing that an EERO extender or a mesh solves for? I want to give her advice so she doesn't throw money at the wrong solutions.
1 Reply
Has a factory reset and setup from scratch been performed since last FW update? A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch with a wired PC and web browser. Recommend setting the default DHCP IP address pool range to the following after applying and a factory reset: 192.168.#.100 to 192.168.#.200.
https://kb.netgear.com/24089/How-do-I-specify-the-pool-of-IP-addresses-assigned-by-my-Nighthawk-routerIs Smart Connect enabled on the modem?
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?Be sure for Apple and Android wifi devices, disable any MAC Address randomize features on these devices.
What Firmware version is currently loaded?
Please post a copy and paste of the modems connection status and event log page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router
https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-routerHave the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Start with removing any amplifiers, signal attenuators, or splitters from the coax.
From there check the line for kinks, damage, moisture in the line.
Check the connectors for improperly made ends, foil touching the copper coax line, loose connections, bad/old/cheap connectors, or corroded connections. Replace them if you do.
Be sure to power OFF the modem for 1 minute then back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853
https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router
https://www.duckware.com/tech/solving-intermittent-cable-modem-issues.html
