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Forum Discussion
Auto Firmware Update (Genie)
Genie is the software for maintaining and accessing the N450 cable modem. Last night I discovered my web server went offline. This hasn't happened in a long time, so it came as a surprise. A known...
Yes, it's up to ISP to push FW to user owned modems. Some do and some do not.
ISPs don't seem to notifiy anyone on or when FW updates are being pushed. Usually happens upon first activation of a modem however is something comes down later on, usually late at night. Usually a power OFF of the modem for 1 minute then back on ensures the modem is working well after a FW update. Factory reset as last resort.
Genie app has been retired and no longer used on current modem products. So you can use it for what it's worth. Going forward, if you get a newer modem, the app won't work.
All this is a DOCSIS spec when it comes to cable modem FW. NG develops and checks the FW, however the ISPs have to test it on there system and network first before they push to modems out in the fields. It's how this is set for in policy.
Good Luck.