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Forum Discussion
Dboy501
Apr 29, 2020Guide
Blinking upstream light
It's actually a c7000v2. But the upstream light won't stop blinking no matter what I do, and it's been like this for 4 days. I e tried resetting it in every way possible, even a factory reset. I've al...
FURRYe38
Sep 27, 2020Guru - Experienced User
Have the ISP check the signal and line quality UP to the modem.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Be sure to power OFF the modem for 1 minute them back ON.
milhan wrote:Hi
Can you please confirm that your issue is resolved like you said. I am having the same issue with my "like new" C7000v2. I did reconnect the cable in to the cable connector behind the modem several times. When I boot the modem router the upstream light is solid green for about 10-12 minutes and it starts steadily blinking again forever. According to the manual blinking green means "The unit is scanning for an upstream channel." (page 10) The wired and wireless connections both seem to work fine and upon checking the netgear genie GUI to the modem router for the "Upstream Bonded Channels" I see that 4 channels are locked and 4 are not.
This seems like a common problem on these devices.
milhan
Sep 27, 2020Tutor
Hi,
I already talked to the ISP 2 days ago and asked them to check my connection and the agent said everything is normal. My modem is connected directly to the ISP cable; there are no splitters of any sort in between. I powered off and after several hours powered on several times in the past week and the same issue.
- plemansSep 28, 2020Guru - Experienced User
milhan the ISP's first response is always "our line is fine".
I'd recommend starting your own thread and posting your cable connetions page and logs. That gives us a snap shot of your line info. I'd recommend starting your own so your info doesn't get confused with the OP's