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Forum Discussion
benjedi420vt
Jul 21, 2021Aspirant
Broken WAN port, can I use LAN port R6900
Hi, To hopefully make this easier to navigate I've put my questions up at the top but to get the context please read below Q1: If the WAN/Internet/yellow port is dead, is there anyway to "remap"...
benjedi420vt
Jul 29, 2021Aspirant
Thanks for all the replies. I got a new router the RAX78 from Costco. However, I'm wondering if something happened to my modem Netgear CM1150V. Since hooking up the new router, I have been losing internet signal 6-10 times per day. Xfinity just confirmed to me they see that I have lost signal 6 times in the last 24 hours.
Any ideas on how to tell if the modem is bad or going bad? It's only 6 months old and I purchased it from Netgear.com so I can't just return it to a store (won't ever buy that way again...costco every time from now on)
(sorry if now this is the wrong thread)
FURRYe38
Jul 29, 2021Guru - Experienced User
Please post a copy and paste of the modems connection status page.
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Be sure to power OFF the modem for 1 minute them back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853
https://highspeed.tips/docsis-events/
benjedi420vt wrote:Thanks for all the replies. I got a new router the RAX78 from Costco. However, I'm wondering if something happened to my modem Netgear CM1150V. Since hooking up the new router, I have been losing internet signal 6-10 times per day. Xfinity just confirmed to me they see that I have lost signal 6 times in the last 24 hours.
Any ideas on how to tell if the modem is bad or going bad? It's only 6 months old and I purchased it from Netgear.com so I can't just return it to a store (won't ever buy that way again...costco every time from now on)
(sorry if now this is the wrong thread)