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Forum Discussion
Solved
C6300 firmware update
I discovered that my R6300 Modem/Router is in need of a firmware update. By all accounts I can not do this myself in the usual fashion and everything I am reading says that my ISP must do the update....
@Belcantor Looks like the issue you have is a minor bug that has been fixed and will be available in next FW release once Comcast has approved it and pushes it out. In the meantime there is a work around you can use to address. So in order to avoid issues with DNS you need to make sure all 3 DNS fields are filled out.
Workaround for C6300 Minor DNS Bug:
1. Log into your C6300
2. Go to Advanced > Setup > Internet Setup
3. On Internet Setup page select Use these DNS Servers.
4. Fill in Primary, Secondary and Tertiary DNS server boxes.
5. For Primary and Secondary DNS use Comcast DNS and for Tertiary either copy the 2nd DNS server to it or use 8.8.8.8 or 8.8.4.4 or 1.1.1.1 or 1.0.0.1. For best performance and security you probably want to use the Cloud Flare DNS 1.1.1.1 or 1.0.0.1
6. Once all the DNS settings have been specified click apply and you should be good to go.
PS: If you need more info on 1.1.1.1 and 1.0.0.1 DNSs you can see it here https://1.1.1.1/
So I guess what you are saying is there is no way you can guarantee your equipment will be updated when needed and if I buy a cable modem/router through a retailer it could potentially be working on a subpar level within months because you can't guarantee firmware updates. So I gather I should then buy all my cable internet equipment from my ISP so I know it will be working and not have to be replaced every 12 - 18 months. That is good to know. Would have been better to have the information before I went to a retailer and dropped around $150 on your product. Perhaps Netgear should post that warning prominently on their box so consumers are aware. But then that might hurt sales. Or better yet, work on a way to distribute updates on 100% of their equipment.
You won't ever have to worry about me buying a piece of your equipment again. I know now to always get my cable internet equipment through my local ISP.
I am in the same boat as you. Also with all the same players. Guess Service Electric will be selling me a new modem too. I bought my C6300 from Best Buy on the strip and have trouble with it. From what I've been reading a simple FW upgrade will do the fix. I have a relative that works at Best Buy. I'll be sure they warn customers about this when they are considering purchasing a modem/router for their homes. Infact all retailers should give a disclaimer. What a load of crap!
Trey,
Sorry you are having this problem also. I am sure there are a lot of us out there. It's a shame we have to spend our hard earned money to replace a fairly new product just because the company can't guarantee a simple update. Now I will always be buying my modem/router through the cable company and never a retail store. Expensive lesson learned.
Xfinity has stated as of TODAY 5/23/2018 that there is a BUG in the firmware for the C6300 and they cant help us with our connectivity until Netgear fixes the BUG. There seems to be anough people having the same issue and Netgear is taking no responsibility.
Same here... Comcast could not help me after 2 hours talking to them. Calling Netgear next. It is utterly ridicilous that Comcast along with Netgear are governing pice of hardware that I own.
Good luck with Netgear. The only support contact I could get from them was this community board. And after a while the basic response was "Oh well, you're just out of luck. Thanks for your purchase." No alternate fix, no small compensation, no real apology. Heck I couldn't even get the courtesy of a conversation with a rep. Just this community board.
It is certainly beginning to sound that way. I am not a sue happy person. But I certainly will never again buy a Netgear product even though I used to be a loyal customer. And I certainly let everybody I know be aware of there business practice.
- I had long talk with Netgear support. They stated that netgear has supplied firmware that will work. Xfinity spent 4 houra at my home and downloaded the firmware many times. The netgear c6300 still qould not connect. I think that all people who have experienced this shoumd get together and take action. These companies should not be allowed to get away with this kind of service. For myself i will be asking for a return if the money i paid for the useless product. A ckass action would be a better approach. I hope with this type of service netgear goes out of business. Maybe their competitors should offer a discou nt if we turned in out netgear product and bought theirs.
I also have a very nice Arris Cable Modem / WiFi combo router and when I checked the GUI interface I wasn't able to update that device's firmware either. Are there any devices out there that can be udpated by the user? We shouldn't be forced to lease a router from our ISP.
Netgear claims this is across the board with all cable modems. However several reps from my cable company claim they have never heard of such a thing. So who even knows what to believe. And I believe Netgear is having it's own special problems with their updates. I understand the point of the cable company not updating equipment that is not theirs. But if I buy a modem over the counter I believe it should then have a disclaimer about updates. Of course sales would go horribly down so it's easier to keep the customer in the dark and keep profits rolling in.
I finally broke down and purchased, rather than leased, a modem/router from my cable company. It pained me to give more money to them but it was good, fairly priced Arris equipment. And at least it gets the updates it needs.