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Forum Discussion
C6300v2 2.4ghz not connecting
OK so on 6/14/20 our Iphone's, ps4, old windows 7 laptop, nintendo switch, etc any devices that werent directly connected to the router stopped showing the 2.4 ghz connection. It had been showing for...
Same exact issue here; tried everything short of a factory reset, which I'll probably try later this evening.
I called support to plead for a hardware warranty replacement, but was told that the hardware checks all passed and that the network was "overloaded" and thus the 2.4GHz network was deactivated. I've been using this modem for almost a year with no changes to the network or number of devices. Support case # 44030062.
If I make any progress with a factory reset, I'll reply here, but not looking hopeful at this point :(
