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Forum Discussion

JessAOII's avatar
JessAOII
Aspirant
Mar 26, 2017

C7000 won't connect to NetGear Genie to allow Parental Controls

I can connect through the web to our modem/router but will not connect to Netgear Genie program on my laptop or on my android phone.
Apps
Troubleshooting
JessAOII's avatar
JessAOII
Aspirant
Mar 29, 2017
It just tells me that my password is wrong but I use the exact same password when I access it through it IP address.
  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator
    Mar 30, 2017

    Hello JessAoll

    Try to change the password on the routers login or even go back to default one password to see if that will let you in.

    DarrenM