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Re: C7000V2 Firmware out of date on Nighthawk App

915Realtor
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C7000V2 Firmware out of date on Nighthawk App

ISP: Spectrum

Hardware: C7000v2

Version: 1.02.09

 

I have the C7000v2 and have the network up and running (wi-fi is operational) I tried logging into the Nighthawk app and was greeted by the message "Firmware Out of Date" and im unable to use the app to manage the modem/router, after doing some research I found that apparently there has been a bug in the app since March of this year but have not been able to find a resolution to the issue. I spoke to both Netgear and Spectrum (my ISP) and both just point the finger at each other, any one have a solution for this issue?

 

34401250-0F93-4E8E-A4E3-FF80E9E1D448.jpeg

 

 

Model: C7000|Nighthawk - AC1900 WiFi Cable Modem Router
Message 1 of 4
plemans
Guru

Re: C7000V2 Firmware out of date on Nighthawk App

You're correct in that there's a problem with the app when it thinks the firmware is out of date. I'd just use the browswer to manage it. 

Sadly, you can't update the firmware as its set by the ISP in their provisioning. 

https://kb.netgear.com/000036375/What-s-the-latest-firmware-version-of-my-NETGEAR-cable-modem-or-mod...

 

Current setup: CM2000-> RBKE963B-> Trendnet TEG-S380-> GS716T-> pi-hole
also in AP setup: RAXE500->EAX80
1.4gig download/50mbps upload from Xfinity
We’re members of the public helping out on our own time.
Message 2 of 4
915Realtor
Initiate

Re: C7000V2 Firmware out of date on Nighthawk App

 


@plemans wrote:

You're correct in that there's a problem with the app when it thinks the firmware is out of date. I'd just use the browswer to manage it. 

Sadly, you can't update the firmware as its set by the ISP in their provisioning. 

https://kb.netgear.com/000036375/What-s-the-latest-firmware-version-of-my-NETGEAR-cable-modem-or-mod...

 

Yes, that is what im currently doing and it pretty much does what i need it to but it defeats the purpose of staying in the Netgear Ecosystem if the app doesnt work. i have another router i can access remotely with the app and has full functionality and i cant connect to my modem/router locally through the app, so ridiculous, i hope the devs fix the app soon it seems like its been like this most of 2021.

 

 

 



 


 

Message 3 of 4
plemans
Guru

Re: C7000V2 Firmware out of date on Nighthawk App

Sadly its been going on a while. not sure if its getting worked on or not. 

https://community.netgear.com/t5/Nighthawk-App/Nighthawk-app-same-quot-firmware-not-updated-quot-whe...

 

maybe @ChristineT has any idea if its being worked on for the combo devices. 

 

 

Current setup: CM2000-> RBKE963B-> Trendnet TEG-S380-> GS716T-> pi-hole
also in AP setup: RAXE500->EAX80
1.4gig download/50mbps upload from Xfinity
We’re members of the public helping out on our own time.
Message 4 of 4
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