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Re: C7000v2 Amber Light Issue
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My modem/router suddenly stopped supplying internet in the middle of the day. I tried multiple factory resets, power-cycling, the works but nothing changes. The Upstream, Downstream, Online, 2.4 GHz, and 5 GHz are solid amber while every other light is solid green.
Has anyone encountered this before or know what the problem is?
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sounds like a hardware failure. What I'd try?
Disconnect if from the coax and hold reset for up to 30 seconds while powered on.
See if that resets it.
If it doesn't, it might be toast.
Is it still within warranty?
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Re: C7000v2 Amber Light Issue
are you able to log into the router and get a screen snip of the cable connections page and event logs?
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Re: C7000v2 Amber Light Issue
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Re: C7000v2 Amber Light Issue
If you hardwire a pc/laptop into it, can you access it at 192.168.100.1
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Re: C7000v2 Amber Light Issue
No, even hardwired it still doesn't let anything connect, not even to default access.
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sounds like a hardware failure. What I'd try?
Disconnect if from the coax and hold reset for up to 30 seconds while powered on.
See if that resets it.
If it doesn't, it might be toast.
Is it still within warranty?
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Re: C7000v2 Amber Light Issue
Thank you, i'm trying it now.
It still has 120 days remaining on the Hardware, Accessory, and Power Supply warranty.
....Yeah, that reset method made no changes.
I'll try requesting a replacement.
I really appreciate you taking the time to help!
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