Orbi WiFi 7 RBE973
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Re: C7000v2 Amber Light Issue

Arahn
Tutor

C7000v2 Amber Light Issue

Starting a new topic because I can’t find any issue like mine:
My modem/router suddenly stopped supplying internet in the middle of the day. I tried multiple factory resets, power-cycling, the works but nothing changes. The Upstream, Downstream, Online, 2.4 GHz, and 5 GHz are solid amber while every other light is solid green.
Has anyone encountered this before or know what the problem is?
Model: C7000|Nighthawk - AC1900 WiFi Cable Modem Router
Message 1 of 7

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plemans
Guru

Re: C7000v2 Amber Light Issue

sounds like a hardware failure. What I'd try? 

Disconnect if from the coax and hold reset for up to 30 seconds while powered on. 

See if that resets it. 

If it doesn't, it might be toast. 

Is it still within warranty?

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Message 6 of 7

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plemans
Guru

Re: C7000v2 Amber Light Issue

are you able to log into the router and get a screen snip of the cable connections page and event logs? 

 

Message 2 of 7
Arahn
Tutor

Re: C7000v2 Amber Light Issue

No, the wifi doesn’t appear and if I try search for the network using the information all my devices say they can’t find it, so I can’t log in. The nighthawk app can’t find or connect to it either.
Message 3 of 7
plemans
Guru

Re: C7000v2 Amber Light Issue

If you hardwire a pc/laptop into it, can you access it at 192.168.100.1

Message 4 of 7
Arahn
Tutor

Re: C7000v2 Amber Light Issue

No, even hardwired it still doesn't let anything connect, not even to default access. 

Message 5 of 7
plemans
Guru

Re: C7000v2 Amber Light Issue

sounds like a hardware failure. What I'd try? 

Disconnect if from the coax and hold reset for up to 30 seconds while powered on. 

See if that resets it. 

If it doesn't, it might be toast. 

Is it still within warranty?

Message 6 of 7
Arahn
Tutor

Re: C7000v2 Amber Light Issue

Thank you, i'm trying it now.

It still has 120 days remaining on the Hardware, Accessory, and Power Supply warranty.

....Yeah, that reset method made no changes.

I'll try requesting a replacement.

I really appreciate you taking the time to help!

 

Message 7 of 7
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