C7000v2 Amber Light Issue

[Arahn]

Starting a new topic because I can’t find any issue like mine:
My modem/router suddenly stopped supplying internet in the middle of the day. I tried multiple factory resets, power-cycling, the works but nothing changes. The Upstream, Downstream, Online, 2.4 GHz, and 5 GHz are solid amber while every other light is solid green.
Has anyone encountered this before or know what the problem is?

[plemans · Accepted solution]

sounds like a hardware failure. What I'd try? 

Disconnect if from the coax and hold reset for up to 30 seconds while powered on. 

See if that resets it. 

If it doesn't, it might be toast. 

Is it still within warranty?

[plemans]

are you able to log into the router and get a screen snip of the cable connections page and event logs? 

[Arahn]

No, the wifi doesn’t appear and if I try search for the network using the information all my devices say they can’t find it, so I can’t log in. The nighthawk app can’t find or connect to it either.

[plemans]

If you hardwire a pc/laptop into it, can you access it at 192.168.100.1

[Arahn]

No, even hardwired it still doesn't let anything connect, not even to default access. 

[plemans · Accepted solution]

sounds like a hardware failure. What I'd try? 

Disconnect if from the coax and hold reset for up to 30 seconds while powered on. 

See if that resets it. 

If it doesn't, it might be toast. 

Is it still within warranty?

[Arahn]

Thank you, i'm trying it now.

It still has 120 days remaining on the Hardware, Accessory, and Power Supply warranty.

....Yeah, that reset method made no changes.

I'll try requesting a replacement.

I really appreciate you taking the time to help!