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Forum Discussion
C7500 firmware issue?
About couple weeks ago, I am starting to have issue with my network, and now that my 5G is just gone (not visible). When I am looking into the C7500 webpage, I see that my firmware version is V1.01....
Please post a copy and paste of the modems connection status and event log page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router
https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-router
Please see the following for the screen capture on the cable connection and event log.