CAX30S Radio Buttons turned off

[argp718]

My nephew went to fiber optics and gave me his CAX30S Netgear Nighthawk cable modem/router. I activated it with my cable provider. I am able to get on the internet using my desktop (Windows 10) and the ethernet cable (Cat 5e).  I cannot log on to this device to change any settings or to find out the firmware version (it just times out). I cannot access any WiFi connections. I assume that is because the radio buttons are not on.  When I press the on/off radio button on the unit, nothing happens.  When I do a power cycle or request the cable company to do a reset, the radio buttons do light up briefly and then turn off.  This device does not show up in a WiFi list or a Bluetooth list. Any suggestions would be appreciated. Thank you.

[plemans · Accepted solution]

Did you factory reset it before setting it up? 

If not, start there. Push and hold reset for 7-15 seconds while powered on. 

[plemans · Accepted solution]

Did you factory reset it before setting it up? 

If not, start there. Push and hold reset for 7-15 seconds while powered on. 

[argp718]

Thank you for that suggestion.  I did hit the reset on the unit yesterday on two different occasions but I only held it for maybe 2 or 3 seconds.  I will try again.

[argp718]

It worked.  Thanks so much.

[plemans]

Glad it worked! You might mark it solved so others aren't still trying to fix it. 

A backup is a good idea as well in case you have to reset it in the future.