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Forum Discussion
CAX80-100NAS with Xfinity wifi texting failing
We have Xifinity internet and Xfinity mobile. The AX6000 was purchased by us and then connected to Xfinity. Starting in December, both my wife and my Samsun Galaxy S21 phones started having issues ...
The problem here lies with the Netgear CAX80 and the Samsung S23... because my older Arris modem and Netgear ac1750 both allows my S23 to send and receive picture/MMS texts, but the CAX80 doesn't. Also my wife and daughter both have iPhones and both of them have no trouble sending and receiving to each other on our WIFI. I also don't have trouble sending picture/MMS texts on other WIFI systems (example Starbuck/McDonalds), its only when I'm home and connected to the Netgear CAX80.
Hope this is clear.
Do you still have the NG AC1750 router by chance? What model# is this router? R####
If you do still have this router, if you get some time, the CAX gateway can be put in to modem only mode, then connect up your old external wifi router and then test with your phones connected to this router and test some text messages.
https://kb.netgear.com/27191/How-to-set-the-cable-modem-router-to-be-on-modem-only
Help narrow down more where texts are failing, ISP, router or modem portion of the CAX80.
Possible that if the older router connected to the CAX80 in modem mode begins to work, then possible the wifi/router portion of the CAX80 could be a cause. If texts still don't don't go thru with the CAX80 in modem only mode and old router, then would need to look at modem or ISP side of things.
cjp25428 wrote:
The problem here lies with the Netgear CAX80 and the Samsung S23... because my older Arris modem and Netgear ac1750 both allows my S23 to send and receive picture/MMS texts, but the CAX80 doesn't. Also my wife and daughter both have iPhones and both of them have no trouble sending and receiving to each other on our WIFI. I also don't have trouble sending picture/MMS texts on other WIFI systems (example Starbuck/McDonalds), its only when I'm home and connected to the Netgear CAX80.
Hope this is clear.
the Netgear AC1750 model number is a R6400. I might be able to access to it, but not sure.
If you do still have this router, if you get some time, the CAX gateway can be put in to modem only mode, then connect up your old external wifi router and then test with your phones connected to this router and test some text messages.
https://kb.netgear.com/27191/How-to-set-the-cable-modem-router-to-be-on-modem-only
Help narrow down more where texts are failing, ISP, router or modem portion of the CAX80.
Possible that if the older router connected to the CAX80 in modem mode begins to work, then possible the wifi/router portion of the CAX80 could be a cause. If texts still don't don't go thru with the CAX80 in modem only mode and old router, then would need to look at modem or ISP side of things.
If you can access the router, try a factory reset on it and setup from scratch. Can definitely use same SSID name and PW that you use on the CAX80 on the R series router.
cjp25428 wrote:
the Netgear AC1750 model number is a R6400. I might be able to access to it, but not sure.
My bizarre issue continues to grow... tonight I tried sending out 2 pictures via Samsung email on my Samsung Galaxy S23 and the email did go out, but the person receiving the email with photos couldn't open the photos and the one he could open the picture was all pixelated and messed up. After finding this out, I tried emailing myself and sure enough the pictures were not viewable when I received them either while connected to WIFI (Netgear CAX80)...
When I turned off WIFI and sent the emails again using cellular data the pictures sent fine via email and both myself and the company I was emailing was able to open and view the images just fine. So this issue is also effecting the sending of pictures by email not just texting between my Samsung Galaxy S23 and the Netgear CAX80.
Another test, I had my wife who has an Apple iPhone 14 try the email photo test and sure enough no problems sending photos and I had no trouble viewing the photos while she was connected to the home's WIFI Netgear CAX80.
So its definitely something between the Samsung Galaxy S23 and the Netgear CAX80.
Also one final test, I tried emailing the photos while at my neighbors house from the personal home WIFI and sure enough no problem sending pictures via their home WIFI.
Any help is greatly appreciated.