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Forum Discussion
jdimailig
Aug 02, 2020Follower
CAX80: Modem is offline - Please check RF connection
Netgear Nighthawk AX8 (CAX80) ISP: Comcast (Xfinity) Hardware Version: 1.01 Firmware Version: V1.1.0.36 Cable Firmware Version: V1.02.08 Trying to get the new CAX80 up and running, replacing ...
jesmith602
Sep 19, 2020Apprentice
vkdelta Thank you, the log is attached. The event log was empty (is that normal?).
vkdelta
Sep 22, 2020NETGEAR Employee Retired
event log is generally never empty.
can you please post a screenshot?
- jesmith602Sep 22, 2020Apprentice
Here are all 3 logs including events. Thank you.
- jesmith602Sep 27, 2020Apprentice
Hi vkdelta plemans -- I'm now on my second CAX80, and still having frequent disconnects. Support instructed me to have Cox reprivision the MAC and perform a hard reset with these steps, but it didn't help. Any other suggestions?
- For 2.4ghz wireless network, change the channel from auto to 11.
- For 5ghz wireless network, change the channel from auto to 128.
- Uncheck the box " Enable AX band ".
- Enable "Beamforming", "MU-MIMO", "Airtime Fairness".
Thank you.
- icarusponySep 27, 2020Luminary
None of those suggestions will fix the problem. It is clear where the problem is from all the uncorrectable errors on some of the frequencies.
See, over the air TV stations, radio stations, cell towers and other things are permitted to broadcast radio frequencies through the airwaves on dedicated frequencies. Since no two devices can share the same frequencies, the FCC acts as a traffic cop to prevent collisions.
Cable companies can use the whole spectrum that is used by the broadcasts over the airways. This is because the coax carrying all their signal is encase, mummified, inside a foil and braid shield (usually a triple or quadrupal shielding). This is not only to prevent over the air signals from bleeding in to your cable (ingress), but also to prevent your cable from bleeding out signals into the airwaves (leakage).
If you have a coax connector that isn't perfectly crimped, the dialectic flush with the connector with the exact amount of braid folded back onto the jacket, using the specific type of snap n seal connector for the cable used (triple vs quad shield), then this will happen. In other words, if you have Radio Shack twist on coax connectors on a do it yourself cable.
Or if your coax has a radius bend too tight. Or if there's a nick or cut in the coax. Or if the connectors are not sealed and water got in the line. Or if a single filiment/hair of shielding braid was left behind and comes in contact with the center conductor, injecting airwave signals into the coax like a giant noise gathering antenna..
The point is, a lot of errors (both correctable and uncorrectable) are happening on and around certain frequencies which are no doubt seeping in from a TV, radio, cell or otherwise station nearby.