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CAX80: Modem is offline - Please check RF connection
Netgear Nighthawk AX8 (CAX80) ISP: Comcast (Xfinity) Hardware Version: 1.01 Firmware Version: V1.1.0.36 Cable Firmware Version: V1.02.08 Trying to get the new CAX80 up and running, replacing ...
Hi vkdelta plemans -- I'm now on my second CAX80, and still having frequent disconnects. Support instructed me to have Cox reprivision the MAC and perform a hard reset with these steps, but it didn't help. Any other suggestions?
- For 2.4ghz wireless network, change the channel from auto to 11.
- For 5ghz wireless network, change the channel from auto to 128.
- Uncheck the box " Enable AX band ".
- Enable "Beamforming", "MU-MIMO", "Airtime Fairness".
Thank you.
Also, just so you know, you basically hijacked someone else's thread.
This thread was originally by jdimailig, who was trying to install his modem, fresh, and unable to get the internet to connect for the first time. He was getting absolutely NO INTERNET.
Then you said you were having "the exact same problem" which was disconnecting off and on daily. Disconnecting is not the "exact same problem" as not being able to get your modem registered and signed up for internet.
That would be like if you said "my car won't start" and then I say "I have the same issue, I'm getting bad gas mileage".
You both may be using the same modem, but that's where the similarity ends. Hopefully jdimailig got his problem resolved in spite of losing his thread to another person for something totally unrelated. But you really should have started your own thread.
- icaruspony I guarantee you it’s ultimately the same problem, I started with the same situation of problems during the activation process. This is not an isolated issue: look at al the CAX80 threads with connection problems.