NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
CAX80 completely stopped working, with almost LED on
Hi I need some help, my router can't be back online, it was fine before but one day that happened. I think the power is on when plugin but the LED not on, only the 2 red arrow sign + Multi Gig + 1 2 3 4 on on the screen. I did tried the reset button but didnt work out. any advice . please thank you
1 Reply
Try a 30-30-30 reset on the modem with nothing connected to the modem and the ISP coax line disconnected from the modem. See if this clears that bad state.
If this fails, you'll need to contact NG support as they will need to take it farther:
https://my.netgear.com/support/contact.aspx
https://www.netgear.com/support/contact.aspx
Then clicking on "Get answers about NETGEAR products before I buy" then clicking on "Networking for Home" then "Chat with us".
