CM-500 Slow speeds, shows weak signal on ISP's end

Really appreciate your help. I've factory reset the modem and router before I pulled these, so these may not be helpful:

Acquire Downstream Channel 819000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Security Enabled BPI+
IP Provisioning Mode Honor MDD honorMdd(4)

Downstream Bonded Channels
Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables
1 Locked QAM256 4 819000000 Hz 9.8 dBmV 41.2 dB 0 0
2 Locked QAM256 1 801000000 Hz 10.4 dBmV 41.8 dB 0 0
3 Locked QAM256 2 807000000 Hz 10.1 dBmV 41.6 dB 0 0
4 Locked QAM256 3 813000000 Hz 10 dBmV 41.5 dB 1 0
5 Locked QAM256 5 825000000 Hz 9.3 dBmV 40.8 dB 1 0
6 Locked QAM256 6 831000000 Hz 8.9 dBmV 40.6 dB 1 0
7 Locked QAM256 7 837000000 Hz 8.6 dBmV 40.4 dB 3 0
8 Locked QAM256 8 843000000 Hz 8.3 dBmV 40.2 dB 2 0
9 Locked QAM256 17 897000000 Hz 6.1 dBmV 39.4 dB 22 0
10 Locked QAM256 18 903000000 Hz 5.9 dBmV 39.2 dB 14 0
11 Locked QAM256 19 909000000 Hz 5.2 dBmV 38.9 dB 36 0
12 Locked QAM256 20 915000000 Hz 4.8 dBmV 38.7 dB 41 0
13 Locked QAM256 21 921000000 Hz 4.3 dBmV 38.5 dB 31 0
14 Locked QAM256 22 927000000 Hz 4 dBmV 38.2 dB 28 0
15 Locked QAM256 23 933000000 Hz 4 dBmV 38.3 dB 36 0
16 Locked QAM256 24 939000000 Hz 3.6 dBmV 38 dB 37 0

Upstream Bonded Channels
Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power
1 Locked ATDMA 2 5120 Ksym/sec 23300000 Hz 45 dBmV
2 Locked TDMA and ATDMA 1 2560 Ksym/sec 18400000 Hz 45 dBmV
3 Locked ATDMA 3 5120 Ksym/sec 29800000 Hz 44.9 dBmV
4 Locked ATDMA 4 5120 Ksym/sec 36300000 Hz 43.4 dBmV

Current System Time:Sun Jan 08 17:29:01 2017