Hello all. This is my first time using my own modem with my ISP and I am not getting the speeds I was getting before.
Model: CM1100
Hardware Version: 2.02
Firmware Version: V2.01.02
WOWWAY 500 mbps
I have ran speed tests through multiple sites and my speed averages around 220 mbps. I have rebooted the modem and my PC several times. I have also done a factory reset of the modem once. I have also tried different network cables.
When I run the speed tests, it will immediately jump to the mid 400s and then it slowly goes down to around 215-230. Before switching to this modem, I was getting constant high 400s and even low 500s. I have not called WOW yet because their phone support is next to useless from my experience. Any help would be appreciated. Thanks
| <tabindex=-1>Startup Procedure</tabindex=-1> |
| Procedure |
Status |
Comment |
| Acquire Downstream Channel |
723000000 Hz |
Locked |
| Connectivity State |
OK |
Operational |
| Boot State |
OK |
Operational |
| Security |
Enable |
BPI+ |
| IP Provisioning Mode |
Honor MDD |
IPv4 only |
|
|
| <tabindex=-1>Downstream Bonded Channels</tabindex=-1> |
| Channel |
Lock Status |
Modulation |
Channel ID |
Frequency |
Power |
SNR / MER |
Unerrored Codewords |
Correctable Codewords |
Uncorrectable Codewords |
| 1 |
Locked |
QAM256 |
28 |
723000000 Hz |
0.2 dBmV |
41.9 dB |
64733141 |
0 |
0 |
| 2 |
Locked |
QAM256 |
1 |
555000000 Hz |
-0.8 dBmV |
41.8 dB |
63585625 |
0 |
0 |
| 3 |
Locked |
QAM256 |
2 |
561000000 Hz |
-0.6 dBmV |
41.8 dB |
63589422 |
0 |
0 |
| 4 |
Locked |
QAM256 |
3 |
567000000 Hz |
-0.2 dBmV |
42.1 dB |
63593097 |
0 |
0 |
| 5 |
Locked |
QAM256 |
4 |
573000000 Hz |
-0.4 dBmV |
42.0 dB |
63596835 |
0 |
0 |
| 6 |
Locked |
QAM256 |
5 |
579000000 Hz |
-0.6 dBmV |
41.9 dB |
63600463 |
0 |
0 |
| 7 |
Locked |
QAM256 |
6 |
585000000 Hz |
-0.2 dBmV |
42.0 dB |
63604106 |
0 |
0 |
| 8 |
Locked |
QAM256 |
7 |
591000000 Hz |
0.0 dBmV |
42.1 dB |
63607822 |
0 |
0 |
| 9 |
Locked |
QAM256 |
8 |
597000000 Hz |
0.0 dBmV |
42.1 dB |
63611735 |
0 |
0 |
| 10 |
Locked |
QAM256 |
9 |
603000000 Hz |
0.1 dBmV |
42.1 dB |
63615234 |
0 |
0 |
| 11 |
Locked |
QAM256 |
10 |
609000000 Hz |
-0.4 dBmV |
41.8 dB |
63618935 |
0 |
0 |
| 12 |
Locked |
QAM256 |
11 |
615000000 Hz |
-0.4 dBmV |
41.8 dB |
63622682 |
0 |
0 |
| 13 |
Locked |
QAM256 |
12 |
621000000 Hz |
-0.2 dBmV |
41.8 dB |
63626690 |
0 |
0 |
| 14 |
Locked |
QAM256 |
13 |
627000000 Hz |
-0.2 dBmV |
42.0 dB |
63630002 |
0 |
0 |
| 15 |
Locked |
QAM256 |
14 |
633000000 Hz |
-0.4 dBmV |
41.8 dB |
63633987 |
0 |
0 |
| 16 |
Locked |
QAM256 |
15 |
639000000 Hz |
0.1 dBmV |
42.0 dB |
63637638 |
0 |
0 |
| 17 |
Locked |
QAM256 |
16 |
645000000 Hz |
0.4 dBmV |
42.0 dB |
63641711 |
0 |
0 |
| 18 |
Locked |
QAM256 |
17 |
651000000 Hz |
0.1 dBmV |
41.8 dB |
63645414 |
0 |
0 |
| 19 |
Locked |
QAM256 |
18 |
657000000 Hz |
0.1 dBmV |
41.8 dB |
63649307 |
0 |
0 |
| 20 |
Locked |
QAM256 |
19 |
663000000 Hz |
0.4 dBmV |
41.8 dB |
63652776 |
0 |
0 |
| 21 |
Locked |
QAM256 |
20 |
669000000 Hz |
0.1 dBmV |
41.4 dB |
63656527 |
0 |
0 |
| 22 |
Locked |
QAM256 |
21 |
681000000 Hz |
0.2 dBmV |
41.5 dB |
63660335 |
0 |
0 |
| 23 |
Locked |
QAM256 |
22 |
687000000 Hz |
-0.3 dBmV |
41.6 dB |
63664090 |
0 |
0 |
| 24 |
Locked |
QAM256 |
23 |
693000000 Hz |
0.1 dBmV |
41.7 dB |
63667889 |
0 |
0 |
| 25 |
Locked |
QAM256 |
24 |
699000000 Hz |
0.4 dBmV |
42.1 dB |
63671253 |
0 |
0 |
| 26 |
Locked |
QAM256 |
25 |
705000000 Hz |
-0.6 dBmV |
41.4 dB |
63675357 |
0 |
0 |
| 27 |
Locked |
QAM256 |
26 |
711000000 Hz |
-0.5 dBmV |
41.7 dB |
63677501 |
0 |
0 |
| 28 |
Locked |
QAM256 |
27 |
717000000 Hz |
0.5 dBmV |
42.0 dB |
63677806 |
0 |
0 |
| 29 |
Not Locked |
Unknown |
0 |
0 Hz |
0.0 dBmV |
0.0 dB |
0 |
0 |
0 |
| 30 |
Not Locked |
Unknown |
0 |
0 Hz |
0.0 dBmV |
0.0 dB |
0 |
0 |
0 |
| 31 |
Not Locked |
Unknown |
0 |
0 Hz |
0.0 dBmV |
0.0 dB |
0 |
0 |
0 |
| 32 |
Not Locked |
Unknown |
0 |
0 Hz |
0.0 dBmV |
0.0 dB |
0 |
0 |
0 |
|
|
| <tabindex=-1>Upstream Bonded Channels</tabindex=-1> |
| Channel |
Lock Status |
Modulation |
Channel ID |
Frequency |
Power |
| 1 |
Locked |
ATDMA |
1 |
25500000 Hz |
40.3 dBmV |
| 2 |
Locked |
ATDMA |
2 |
30500000 Hz |
40.8 dBmV |
| 3 |
Locked |
ATDMA |
3 |
37000000 Hz |
41.8 dBmV |
| 4 |
Locked |
ATDMA |
4 |
16300000 Hz |
41.8 dBmV |
| 5 |
Not Locked |
Unknown |
0 |
0 Hz |
0.0 dBmV |
| 6 |
Not Locked |
Unknown |
0 |
0 Hz |
0.0 dBmV |
| 7 |
Not Locked |
Unknown |
0 |
0 Hz |
0.0 dBmV |
| 8 |
Not Locked |
Unknown |
0 |
0 Hz |
0.0 dBmV |
|
|
| <tabindex=-1>Downstream OFDM Channels</tabindex=-1> |
| Channel |
Lock Status |
Modulation / Profile ID |
Channel ID |
Frequency |
Power |
SNR / MER |
Active Subcarrier Number Range |
Unerrored Codewords |
Correctable Codewords |
Uncorrectable Codewords |
| 1 |
Locked |
0, 1, 2, 255 |
29 |
728000000 Hz |
0.3 dBmV |
39.8 dB |
1828 ~ 2267 |
112542014 |
112101016 |
0 |
| 2 |
Not Locked |
0, 255 |
0 |
0 Hz |
1.4 dBmV |
0.0 dB |
0 ~ 4095 |
0 |
0 |
0 |
|
|
| <tabindex=-1>Upstream OFDMA Channels</tabindex=-1> |
| Channel |
Lock Status |
Modulation / Profile ID |
Channel ID |
Frequency |
Power |
| 1 |
Not Locked |
Unknown |
0 |
0 Hz |
0 dBmV |
| 2 |
Not Locked |
Unknown |
0 |
0 Hz |
0 dBmV |
|
