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Forum Discussion
CM1150v plugged into wall phone outlet but no phones in house work
I have the CM1150v modem with voice, have xfinity voice service. If I plug a phone into the back of the modem, phone service works. I need to connect the modem to my wall jack to serve all the phones...
Is there a termincation switch box some where in side the home or garage where the wall jacks all go to or do they all go to the outside box?
No, just the outside box. Its so frustrating because I didn't even have to mess with the outside bix when I was using the comcast rented equipment. I just can't figure out why this Netgear modem isn't just working. I've even tried using different phone cords, nothing. Ugh.
Just a word of hope, That modem works in a setup just like you want it to. Mine has been hooked up with that modem for about 4 months now. Sounds like something got disconnected that shouldnt be along the way.
stephenie89 wrote:
No, just the outside box. Its so frustrating because I didn't even have to mess with the outside bix when I was using the comcast rented equipment. I just can't figure out why this Netgear modem isn't just working. I've even tried using different phone cords, nothing. Ugh.You might get a phone line tech out and have them check your phone line cabling in the home to make sure it's configured correctly.
stephenie89 wrote:
No, just the outside box. Its so frustrating because I didn't even have to mess with the outside bix when I was using the comcast rented equipment. I just can't figure out why this Netgear modem isn't just working. I've even tried using different phone cords, nothing. Ugh.- I'm trying to avoid that and not sure it should be necessary. My phones were all working fine the morning before the porting completed and when I had xfinity voice in the past, everything worked fine. None of our wiring has changed since our house was built in 2001, nothing has been opened up or messed with.
I suppose you could try another CM1150v modem unit. Possible the one you have could be faulty...
- Thats what I'm starting to think. Unfortunately, this one is already past the warranty (we've had it a year, just finally pulled the trigger on activating the voice service).
do you have any other wall plugs to test with?
what was your previous equipment?
when was it tested last ? couple of months back or long back? do you have access to the main termination point (such as Bedroom closet where everything terminates). Have you checked wether all the wires are connected there?
- Every phone jack is also a cable jack in our house. That is my next step- pull the modem out of our office, connect it to cable & phone in another room. Will update after I try that.
Previous to this, I had traditional phone landline. Several years back had Comcast voice for about 2 yrs before switching back to landline. I don't have a main termination point in my house, it all appears to be in the garage. Will look again, but everything I've checked looks to be good. And was all working just prior to Xfinity porting my number from the landline phone company. I really do not think its my wiring, I've checked everything I can see. Based on all the feedback here & on Xfinity site, I think its either the voice modem just isn't working right or my office phone jack picked the afternoon of my phone number finally porting over to break.
I appreciate all the attempts to help. Still hoping there is some trick I'm missing before I have to buy a new modem. I thought you had comcast xifnity just 1-2 months but looks like you had DSL type landline phone before this. I am not sure if they have modified the wiring.
Please make sure wiring in main closet is ok.
- What voice port connect to wall plug? Port 1 or port 2? Cany ou take photo
- What’s the voice LED (line1 / line2) status when eMTA online? Solid on? Flashing? Or?
- Can you capture eMTA voice status page, DOCSIS event log page.
- How many phones connect to wall plug?
- What kind of phone connect to wall plug? Can you take photo of each phone.
- Can you just plug one phone on wall plug and offhook, see if there is dial tone. If no, can you capture eMTA event log in GUI. If DUT detect offhook or onhook event, it will record the event in the event log.
- Same as step6, but connect phone directly to voice port 1, offhook and check dial tone, capture eMTA event log in GUI.
- Nope, never had DSL. We had xfinity years ago, switch back to traditional phone line, just switched back to xfinity voice. Wires are fine, as I've already stated. Phone plugged into line 1 on back of modem works. Line 1 & 2 lights on modem are solid lit. When I plug cord from line 1 into wall, it doesn't power rest of house phones. Finally have some time to do more troubleshooting so will update as I've narrowed it down to 2 things.
Be sure your phone line cable between the modem and the wall jack is good. I recommend the 4 wire/pin cables over any two wire cables.
