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Forum Discussion
CM1150v plugged into wall phone outlet but no phones in house work
I have the CM1150v modem with voice, have xfinity voice service. If I plug a phone into the back of the modem, phone service works. I need to connect the modem to my wall jack to serve all the phones...
I thought you had comcast xifnity just 1-2 months but looks like you had DSL type landline phone before this. I am not sure if they have modified the wiring.
Please make sure wiring in main closet is ok.
- What voice port connect to wall plug? Port 1 or port 2? Cany ou take photo
- What’s the voice LED (line1 / line2) status when eMTA online? Solid on? Flashing? Or?
- Can you capture eMTA voice status page, DOCSIS event log page.
- How many phones connect to wall plug?
- What kind of phone connect to wall plug? Can you take photo of each phone.
- Can you just plug one phone on wall plug and offhook, see if there is dial tone. If no, can you capture eMTA event log in GUI. If DUT detect offhook or onhook event, it will record the event in the event log.
- Same as step6, but connect phone directly to voice port 1, offhook and check dial tone, capture eMTA event log in GUI.
Nope, never had DSL. We had xfinity years ago, switch back to traditional phone line, just switched back to xfinity voice. Wires are fine, as I've already stated. Phone plugged into line 1 on back of modem works. Line 1 & 2 lights on modem are solid lit. When I plug cord from line 1 into wall, it doesn't power rest of house phones. Finally have some time to do more troubleshooting so will update as I've narrowed it down to 2 things.
Be sure your phone line cable between the modem and the wall jack is good. I recommend the 4 wire/pin cables over any two wire cables.
