NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
spritesaga
May 09, 2020Aspirant
CM1200 Amber Upstream Light and Occasionally Blinking Downstream Light
Hey all, I have a brand new Netgear CM1200 modem and Netgear R7000 router. My ISP is Spectrum. On my first day, my upstream light was blinking, but after restarting my modem, now I have a con...
FURRYe38
May 10, 2020Guru - Experienced User
Have the ISP check the signal and line quality UP to the modem.
Be sure there are not coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
- spritesagaJun 09, 2020AspirantSorry to respond late; I wanted to test my connection for an extended period of time. That said, I do want to follow up in case anyone else from the future is searching for an answer to their problem and stumbles across this thread.Shortly after your response, I made a call to Spectrum. They tried out some solutions before scheduling a tech to come diagnose my issue. Here's where it gets interesting—the appointment was canceled on the day of, with no explanation; I also never followed up because my internet was just magically working. My modem has maintained an amber light since that day, but my connection never drops. The modem doesn't get worryingly hot either.
- FURRYe38Jun 09, 2020Guru - Experienced User
Might check the channels on the modem to see what is locked in. The ISP may have made some changes on there side.
You miight power OFF the modem for 1 minute then back on to see if the LEDs changes.
- kryptoknightJul 24, 2020Tutor
Do you have an update since your last response? Is the upload light blinking and loss of connection resolved? Sounds like it was a fix on spectrum side. I had purchased a CM1200 back in March and had this same issue. Thinking that it was a defect with the modem I exchanged it for another new one but the new one also had the same problem after a couple days. When it worked, the CM1200 was getting great speeds. I ended up returning it for a refund. But if this problem is fixed, I'm thinking of buying it again. Can you confirm on your side please?
- spritesagaJul 26, 2020Aspirant
Somewhat of an update. It's still an ongoing battle. About a month after my last response, my connection dropped again, and my upstream light was once again blinking green. Spectrum sent out a technician who identified an issue with the line being chewed out by a squirrel, possibly, so the technician (Adam) replaced the entire line leading up to cable box outside the home.
I was still seeing a blinking green upstream light, but since I live with someone who is considered high-risk IRT COVID-19, I thanked Adam for his help and did not let him into the home. My internet was still dropping every 10-20 minutes, but perhaps 3 hours later, my internet connection finally stabilized despite having the blinking green upstream light.
A few days afterwards, my power did go out, so when my power came back on, I continued to have internet issues for the first few hours until my internet had restablized itself even with the blinking green upstream light (I know I sound like a parrot now, but I want to be extra clear when reporting my observations).
Very recently, perhaps another month since Adam had replaced the line, my internet randomly dropped again, and continued to sporadically drop for the entire day and midway through the next day as well. I did perform a couple of fixes, but I am not certain as to how effective they were:
- I enabled the checkbox in my modem settings for Extended Upstream Power.
- I cleared my Firefox history and cache.
- I ran a full System Scan with Bitdefender.
Now actions #2 and #3 seem rather silly, but I had recently seen a Reddit post about a Facebook crawler making millions of requests to someone's website; while this post may seem irrelevant, I found myself wondering whether I had any trackers or crawlers consuming my bandwidth in the background, so I carried out actions #2 and #3.
I found my internet working again after my Bitdefender system scan had completed hours later, but I was not checking my connection during the scan, and I was not testing my connection immediately after the scan either, so I am led to believe my connection resolved itself for one of these reasons:
- My modem got lucky and found a good upstream channel.
- Spectrum must have improved their stability.
- My Bitdefender scan, while it did not detect or remove any types of malware, may have done something beneficial to my connection.
This is my status as of 7/26/2020. My upstream light is still blinking green, but my connection works reliably (enough to game, use Discord, and work from home via a VPN).
- FURRYe38Jul 24, 2020Guru - Experienced User
Any updates regarding this?
spritesaga wrote:Sorry to respond late; I wanted to test my connection for an extended period of time. That said, I do want to follow up in case anyone else from the future is searching for an answer to their problem and stumbles across this thread.Shortly after your response, I made a call to Spectrum. They tried out some solutions before scheduling a tech to come diagnose my issue. Here's where it gets interesting—the appointment was canceled on the day of, with no explanation; I also never followed up because my internet was just magically working. My modem has maintained an amber light since that day, but my connection never drops. The modem doesn't get worryingly hot either.