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Forum Discussion
spritesaga
May 09, 2020Aspirant
CM1200 Amber Upstream Light and Occasionally Blinking Downstream Light
Hey all, I have a brand new Netgear CM1200 modem and Netgear R7000 router. My ISP is Spectrum. On my first day, my upstream light was blinking, but after restarting my modem, now I have a con...
kryptoknight
Jul 24, 2020Tutor
Do you have an update since your last response? Is the upload light blinking and loss of connection resolved? Sounds like it was a fix on spectrum side. I had purchased a CM1200 back in March and had this same issue. Thinking that it was a defect with the modem I exchanged it for another new one but the new one also had the same problem after a couple days. When it worked, the CM1200 was getting great speeds. I ended up returning it for a refund. But if this problem is fixed, I'm thinking of buying it again. Can you confirm on your side please?
spritesaga
Jul 26, 2020Aspirant
Somewhat of an update. It's still an ongoing battle. About a month after my last response, my connection dropped again, and my upstream light was once again blinking green. Spectrum sent out a technician who identified an issue with the line being chewed out by a squirrel, possibly, so the technician (Adam) replaced the entire line leading up to cable box outside the home.
I was still seeing a blinking green upstream light, but since I live with someone who is considered high-risk IRT COVID-19, I thanked Adam for his help and did not let him into the home. My internet was still dropping every 10-20 minutes, but perhaps 3 hours later, my internet connection finally stabilized despite having the blinking green upstream light.
A few days afterwards, my power did go out, so when my power came back on, I continued to have internet issues for the first few hours until my internet had restablized itself even with the blinking green upstream light (I know I sound like a parrot now, but I want to be extra clear when reporting my observations).
Very recently, perhaps another month since Adam had replaced the line, my internet randomly dropped again, and continued to sporadically drop for the entire day and midway through the next day as well. I did perform a couple of fixes, but I am not certain as to how effective they were:
- I enabled the checkbox in my modem settings for Extended Upstream Power.
- I cleared my Firefox history and cache.
- I ran a full System Scan with Bitdefender.
Now actions #2 and #3 seem rather silly, but I had recently seen a Reddit post about a Facebook crawler making millions of requests to someone's website; while this post may seem irrelevant, I found myself wondering whether I had any trackers or crawlers consuming my bandwidth in the background, so I carried out actions #2 and #3.
I found my internet working again after my Bitdefender system scan had completed hours later, but I was not checking my connection during the scan, and I was not testing my connection immediately after the scan either, so I am led to believe my connection resolved itself for one of these reasons:
- My modem got lucky and found a good upstream channel.
- Spectrum must have improved their stability.
- My Bitdefender scan, while it did not detect or remove any types of malware, may have done something beneficial to my connection.
This is my status as of 7/26/2020. My upstream light is still blinking green, but my connection works reliably (enough to game, use Discord, and work from home via a VPN).
- FURRYe38Jul 26, 2020Guru - Experienced User
Very interesting. Stil wondering why the uplink LED is blinking still.
- vkdeltaJul 27, 2020NETGEAR Employee Retired
last screenshot showed it is partial service.
Need new screenshot for connection table + event Logs
- spritesagaJul 28, 2020Aspirant
Here you go. Although it should be noted I'm not having any major issues right now.
Frequency start Value This field below allows you to modify the frequency the cable modem start with its scan during initialization and registration. Enter the new start frequency and restart the cable modem for it to take effect. Starting Frequency Startup Procedure
Procedure Status Comment Acquire Downstream Channel 300000000 Hz Locked Connectivity State OK Operational Boot State OK Operational Security Enabled BPI+ IP Provisioning Mode Honor MDD honorMdd(4) Downstream Bonded Channels (Partial Service)
Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables 1 Locked QAM256 1 585000000 Hz 9.6 dBmV 42.4 dB 0 0 2 Locked QAM256 2 591000000 Hz 9.7 dBmV 42.5 dB 0 0 3 Locked QAM256 3 597000000 Hz 9.8 dBmV 42.4 dB 0 0 4 Locked QAM256 4 603000000 Hz 9.8 dBmV 42.4 dB 0 0 5 Locked QAM256 5 609000000 Hz 9.8 dBmV 42.4 dB 0 0 6 Locked QAM256 6 615000000 Hz 9.8 dBmV 42.4 dB 0 0 7 Locked QAM256 7 621000000 Hz 9.8 dBmV 42.3 dB 0 0 8 Locked QAM256 8 627000000 Hz 9.7 dBmV 42.3 dB 0 0 9 Locked QAM256 9 633000000 Hz 9.2 dBmV 42 dB 0 0 10 Locked QAM256 10 639000000 Hz 7.7 dBmV 41.5 dB 0 0 11 Locked QAM256 11 645000000 Hz 7.5 dBmV 41.4 dB 0 0 12 Locked QAM256 12 651000000 Hz 8.4 dBmV 41.7 dB 0 0 13 Locked QAM256 13 657000000 Hz 9 dBmV 41.8 dB 0 0 14 Locked QAM256 14 663000000 Hz 9.5 dBmV 42 dB 0 0 15 Locked QAM256 15 669000000 Hz 9.7 dBmV 41.9 dB 0 0 16 Locked QAM256 16 675000000 Hz 10.1 dBmV 41.5 dB 0 0 17 Locked QAM256 17 681000000 Hz 9.9 dBmV 42 dB 0 0 18 Locked QAM256 18 687000000 Hz 9.3 dBmV 41.8 dB 0 0 19 Locked QAM256 19 693000000 Hz 9.5 dBmV 41.8 dB 0 0 20 Locked QAM256 20 699000000 Hz 9.8 dBmV 41.8 dB 0 0 21 Locked QAM256 21 705000000 Hz 9.6 dBmV 41.8 dB 0 0 22 Locked QAM256 22 711000000 Hz 9.1 dBmV 41.6 dB 0 0 23 Locked QAM256 23 717000000 Hz 8.5 dBmV 41.4 dB 0 0 24 Locked QAM256 24 723000000 Hz 8.5 dBmV 41.2 dB 0 0 25 Locked QAM256 25 729000000 Hz 9.6 dBmV 41.6 dB 0 0 26 Locked QAM256 26 735000000 Hz 10.2 dBmV 41.8 dB 0 0 27 Locked QAM256 27 741000000 Hz 10.8 dBmV 41.9 dB 0 0 28 Locked QAM256 28 747000000 Hz 11.2 dBmV 42 dB 0 0 29 Locked QAM256 29 753000000 Hz 11.5 dBmV 42.1 dB 0 0 30 Locked QAM256 30 759000000 Hz 11.3 dBmV 42.1 dB 0 0 31 Locked QAM256 31 765000000 Hz 10.4 dBmV 41.9 dB 0 0 32 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0 Upstream Bonded Channels (Partial Service)
Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power 1 Locked ATDMA 1 5120 Ksym/sec 17400000 Hz 43.3 dBmV 2 Not Locked Unknown 2 0 Ksym/sec 17400000 Hz 0.0 dBmV 3 Not Locked Unknown 3 0 Ksym/sec 23800000 Hz 0.0 dBmV 4 Not Locked Unknown 4 0 Ksym/sec 36600000 Hz 0.0 dBmV 5 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 6 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 7 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 8 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV Downstream OFDM Channels
Channel Lock
StatusModulation /
Profile IDChannel
IDFrequency Power SNR /
MERActive Subcarrier
Number RangeUnerrored
CodewordsCorrectable
CodewordsUncorrectable
Codewords1 Locked 0 ,1 ,2 159 300000000 Hz 7.8 dBmV 42.5 dB 1108 ~ 2987 13144213389 1129881049 0 2 Not Locked 0 0 0 Hz 0 dBmV 0.0 dB 0 ~ 4095 0 0 0 Upstream OFDMA Channels
Channel Lock Status Modulation / Profile ID Channel ID Frequency Power 1 Not Locked 0 0 0 Hz 0 dBmV 2 Not Locked 0 0 0 Hz 0 dBmV
Time Priority Description Mon Jul 27 20:13:36 2020 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=08:36:c9:3d:f1:08;CMTS-MAC=00:6c:bc:b8:34:ea;CM-QOS=1.1;CM-VER=3.1; Mon Jul 27 20:13:36 2020 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=08:36:c9:3d:f1:08;CMTS-MAC=00:6c:bc:b8:34:ea;CM-QOS=1.1;CM-VER=3.1; Mon Jul 27 20:13:26 2020 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=08:36:c9:3d:f1:08;CMTS-MAC=00:6c:bc:b8:34:ea;CM-QOS=1.1;CM-VER=3.1; Mon Jul 27 20:12:56 2020 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=08:36:c9:3d:f1:08;CMTS-MAC=00:6c:bc:b8:34:ea;CM-QOS=1.1;CM-VER=3.1; Mon Jul 27 20:12:46 2020 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=08:36:c9:3d:f1:08;CMTS-MAC=00:6c:bc:b8:34:ea;CM-QOS=1.1;CM-VER=3.1; Mon Jul 27 20:12:36 2020 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=08:36:c9:3d:f1:08;CMTS-MAC=00:6c:bc:b8:34:ea;CM-QOS=1.1;CM-VER=3.1; Mon Jul 27 20:12:16 2020 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=08:36:c9:3d:f1:08;CMTS-MAC=00:6c:bc:b8:34:ea;CM-QOS=1.1;CM-VER=3.1; Mon Jul 27 20:12:16 2020 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=08:36:c9:3d:f1:08;CMTS-MAC=00:6c:bc:b8:34:ea;CM-QOS=1.1;CM-VER=3.1; Mon Jul 27 20:12:06 2020 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=08:36:c9:3d:f1:08;CMTS-MAC=00:6c:bc:b8:34:ea;CM-QOS=1.1;CM-VER=3.1; Mon Jul 27 20:11:36 2020 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=08:36:c9:3d:f1:08;CMTS-MAC=00:6c:bc:b8:34:ea;CM-QOS=1.1;CM-VER=3.1; Mon Jul 27 20:11:26 2020 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=08:36:c9:3d:f1:08;CMTS-MAC=00:6c:bc:b8:34:ea;CM-QOS=1.1;CM-VER=3.1; Mon Jul 27 20:11:16 2020 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=08:36:c9:3d:f1:08;CMTS-MAC=00:6c:bc:b8:34:ea;CM-QOS=1.1;CM-VER=3.1;