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Rsl1990's avatar
Rsl1990
Aspirant
Aug 03, 2022

CM1200 ISSUES

CM1200 is disconnecting from ISP multiple times an hour, tech was already out today and ran a new coax from box on house to the pole. Here is my event log

 

 
 
 
 
TimePriorityDescription
Wed Aug 03 16:27:44 2022Warning (5)REG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=08:36:c9:a0:bf:70;CMTS-MAC=00:01:5c:89:64:4a;CM-QOS=1.1;CM-VER=3.1;
Wed Aug 03 16:27:40 2022Notice (6)DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2.;CM-MAC=08:36:c9:a0:bf:70;CMTS-MAC=00:01:5c:89:64:4a;CM-QOS=1.1;CM-VER=3.1;
Wed Aug 03 16:27:39 2022Notice (6)TLV-11 - unrecognized OID;CM-MAC=08:36:c9:a0:bf:70;CMTS-MAC=00:01:5c:89:64:4a;CM-QOS=1.1;CM-VER=3.1;
Wed Aug 03 16:27:38 2022Error (4)Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=08:36:c9:a0:bf:70;CMTS-MAC=00:01:5c:89:64:4a;CM-QOS=1.1;CM-VER=3.1;
Wed Aug 03 16:27:38 2022Error (4)Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=08:36:c9:a0:bf:70;CMTS-MAC=00:01:5c:89:64:4a;CM-QOS=1.1;CM-VER=3.1;
Wed Aug 03 16:27:38 2022Error (4)Missing BP Configuration Setting TLV Type: 17.7;CM-MAC=08:36:c9:a0:bf:70;CMTS-MAC=00:01:5c:89:64:4a;CM-QOS=1.1;CM-VER=3.1;
Wed Aug 03 16:27:38 2022Error (4)Missing BP Configuration Setting TLV Type: 17.6;CM-MAC=08:36:c9:a0:bf:70;CMTS-MAC=00:01:5c:89:64:4a;CM-QOS=1.1;CM-VER=3.1;
Wed Aug 03 16:27:38 2022Error (4)Missing BP Configuration Setting TLV Type: 17.5;CM-MAC=08:36:c9:a0:bf:70;CMTS-MAC=00:01:5c:89:64:4a;CM-QOS=1.1;CM-VER=3.1;
Wed Aug 03 16:27:38 2022Error (4)Missing BP Configuration Setting TLV Type: 17.4;CM-MAC=08:36:c9:a0:bf:70;CMTS-MAC=00:01:5c:89:64:4a;CM-QOS=1.1;CM-VER=3.1;
Wed Aug 03 16:27:38 2022Error (4)Missing BP Configuration Setting TLV Type: 17.3;CM-MAC=08:36:c9:a0:bf:70;CMTS-MAC=00:01:5c:89:64:4a;CM-QOS=1.1;CM-VER=3.1;
Wed Aug 03 16:27:38 2022Error (4)Missing BP Configuration Setting TLV Type: 17.2;CM-MAC=08:36:c9:a0:bf:70;CMTS-MAC=00:01:5c:89:64:4a;CM-QOS=1.1;CM-VER=3.1;
Wed Aug 03 16:27:38 2022Error (4)Missing BP Configuration Setting TLV Type: 17.1;CM-MAC=08:36:c9:a0:bf:70;CMTS-MAC=00:01:5c:89:64:4a;CM-QOS=1.1;CM-VER=3.1;
Wed Aug 03 16:27:38 2022Warning (5)DHCP WARNING - Non-critical field invalid in response ;CM-MAC=08:36:c9:a0:bf:70;CMTS-MAC=00:01:5c:89:64:4a;CM-QOS=1.1;CM-VER=3.1;
Wed Aug 03 16:27:35 2022Notice (6)Honoring MDD; IP provisioning mode = IPv4
Wed Aug 03 16:27:25 2022Critical (3)No Ranging Response received - T3 time-out;CM-MAC=08:36:c9:a0:bf:70;CMTS-MAC=00:01:5c:89:64:4a;CM-QOS=1.1;CM-VER=3.1;
Wed Aug 03 16:27:12 2022Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=08:36:c9:a0:bf:70;CMTS-MAC=00:01:5c:89:64:4a;CM-QOS=1.1;CM-VER=3.1;
Wed Aug 03 16:27:08 2022Critical (3)No Ranging Response received - T3 time-out;CM-MAC=08:36:c9:a0:bf:70;CMTS-MAC=00:01:5c:89:64:4a;CM-QOS=1.1;CM-VER=3.1;
Wed Aug 03 16:27:01 2022Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=08:36:c9:a0:bf:70;CMTS-MAC=00:01:5c:89:64:4a;CM-QOS=1.1;CM-VER=3.1;
Wed Aug 03 16:27:00 2022Critical (3)No Ranging Response received - T3 time-out;CM-MAC=08:36:c9:a0:bf:70;CMTS-MAC=00:01:5c:89:64:4a;CM-QOS=1.1;CM-VER=3.1;
Wed Aug 03 16:26:57 2022Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=08:36:c9:a0:bf:70;CMTS-MAC=00:01:5c:89:64:4a;CM-QOS=1.1;CM-VER=3.1;
Wed Aug 03 16:26:42 2022Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=08:36:c9:a0:bf:70;CMTS-MAC=00:01:5c:89:64:4a;CM-QOS=1.1;CM-VER=3.1;
Wed Aug 03 16:14:11 2022Notice (6)CM-STATUS message sent. Event Type Code: 5; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:a0:bf:70;CMTS-MAC=00:01:5c:89:64:4a;CM-QOS=1.1;CM-VER=3.1;

2 Replies

  • Rsl1990's avatar
    Rsl1990
    Aspirant
    Aug 03, 2022

    Heres the other info page for my modem

     

    Startup Procedure
    ProcedureStatusComment
    Acquire Downstream Channel705000000 HzLocked
    Connectivity StateOKOperational
    Boot StateOKOperational
    SecurityEnabledBPI+
    IP Provisioning ModeHonor MDDhonorMdd(4)
     
    Downstream Bonded Channels
    ChannelLock StatusModulationChannel IDFrequencyPowerSNRCorrectablesUncorrectables
    1LockedQAM25625705000000 Hz0.6 dBmV38.8 dB15776955
    2LockedQAM2561555000000 Hz2 dBmV40.4 dB310524
    3LockedQAM2562561000000 Hz1.8 dBmV40.3 dB317551
    4LockedQAM2563567000000 Hz0.9 dBmV39.6 dB382549
    5LockedQAM2564573000000 Hz1.4 dBmV40 dB332585
    6LockedQAM2565579000000 Hz1.7 dBmV40.3 dB314491
    7LockedQAM2566585000000 Hz0.8 dBmV39.6 dB290512
    8LockedQAM2567591000000 Hz1 dBmV39.7 dB309548
    9LockedQAM2568597000000 Hz1.7 dBmV40.2 dB309574
    10LockedQAM2569603000000 Hz1.1 dBmV39.7 dB338494
    11LockedQAM25610609000000 Hz0.8 dBmV39.5 dB213560
    12LockedQAM25611615000000 Hz1.5 dBmV40 dB284501
    13LockedQAM25612621000000 Hz1.4 dBmV36.5 dB264578
    14LockedQAM25613627000000 Hz0.9 dBmV34.1 dB495537
    15LockedQAM25614633000000 Hz1.2 dBmV35.6 dB885553
    16LockedQAM25615639000000 Hz1.4 dBmV37.4 dB285534
    17LockedQAM25616645000000 Hz0.9 dBmV39.3 dB239566
    18LockedQAM25617657000000 Hz1.3 dBmV39.6 dB233536
    19LockedQAM25618663000000 Hz0.9 dBmV39.3 dB248518
    20LockedQAM25619669000000 Hz0.7 dBmV39.2 dB241516
    21LockedQAM25620675000000 Hz1 dBmV39.1 dB251565
    22LockedQAM25621681000000 Hz0.5 dBmV39.2 dB242516
    23LockedQAM25622687000000 Hz0.2 dBmV38.9 dB228534
    24LockedQAM25623693000000 Hz0.6 dBmV39.3 dB240514
    25LockedQAM25624699000000 Hz0.4 dBmV39.2 dB227553
    26LockedQAM25626711000000 Hz0.5 dBmV39.1 dB223532
    27LockedQAM25627717000000 Hz0.8 dBmV39.3 dB173569
    28LockedQAM25628723000000 Hz0.3 dBmV38.8 dB324546
    29LockedQAM25629729000000 Hz0.3 dBmV35.8 dB296548
    30LockedQAM25630735000000 Hz0.4 dBmV37.2 dB217552
    31LockedQAM25631741000000 Hz0.1 dBmV38.3 dB160550
    32Not LockedUnknown00 Hz0.0 dBmV0.0 dB00
     
    Upstream Bonded Channels
    ChannelLock StatusUS Channel TypeChannel IDSymbol RateFrequencyPower
    1LockedATDMA335120 Ksym/sec36000000 Hz49.3 dBmV
    2LockedATDMA345120 Ksym/sec29000000 Hz47.5 dBmV
    3LockedATDMA355120 Ksym/sec22000000 Hz47.3 dBmV
    4LockedATDMA362560 Ksym/sec16000000 Hz46.5 dBmV
    5Not LockedUnknown00 Ksym/sec0 Hz0.0 dBmV
    6Not LockedUnknown00 Ksym/sec0 Hz0.0 dBmV
    7Not LockedUnknown00 Ksym/sec0 Hz0.0 dBmV
    8Not LockedUnknown00 Ksym/sec0 Hz0.0 dBmV
     
    Downstream OFDM Channels
    ChannelLock
    Status    		Modulation /
    Profile ID    		Channel
    ID    		FrequencyPowerSNR /
    MER    		Active Subcarrier
    Number Range    		Unerrored
    Codewords    		Correctable
    Codewords    		Uncorrectable
    Codewords
    1Locked0 ,1 ,233757000000 Hz-0.4 dBmV37.0 dB1108 ~ 2987170437331458218920
    2Not Locked000 Hz0 dBmV0.0 dB0 ~ 4095000
     
    Upstream OFDMA Channels
    ChannelLock StatusModulation / Profile IDChannel IDFrequencyPower
    1Not Locked000 Hz0 dBmV
    2Not Locked000 Hz0 dBmV
    • plemans's avatar
      plemans
      Guru - Experienced User
      Aug 04, 2022

      Might not be the line from the pole to the house. It could be before the pole or even in the home because you still have errors with it. 

      Start with removing any amplifiers, signal attenuators, or splitters from the coax.
      From there check the line for kinks, damage, moisture in the line.
      Check the connectors for improperly made ends, foil touching the copper coax line, bad/old/cheap connectors, or corroded connections. Replace them if you do.
      If you can, simply connect the modem right where the coax comes into the home. This prevents wiring in the home from being the issue. And some ISP’s charge if the wiring issue is in the home. So this helps prevent this.