Orbi WiFi 7 RBE973
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CM1200 ISSUES

Rsl1990
Aspirant

CM1200 ISSUES

CM1200 is disconnecting from ISP multiple times an hour, tech was already out today and ran a new coax from box on house to the pole. Here is my event log

 

 
 
 
 
TimePriorityDescription
Wed Aug 03 16:27:44 2022Warning (5)REG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=08:36:c9:a0:bf:70;CMTS-MAC=00:01:5c:89:64:4a;CM-QOS=1.1;CM-VER=3.1;
Wed Aug 03 16:27:40 2022Notice (6)DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2.;CM-MAC=08:36:c9:a0:bf:70;CMTS-MAC=00:01:5c:89:64:4a;CM-QOS=1.1;CM-VER=3.1;
Wed Aug 03 16:27:39 2022Notice (6)TLV-11 - unrecognized OID;CM-MAC=08:36:c9:a0:bf:70;CMTS-MAC=00:01:5c:89:64:4a;CM-QOS=1.1;CM-VER=3.1;
Wed Aug 03 16:27:38 2022Error (4)Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=08:36:c9:a0:bf:70;CMTS-MAC=00:01:5c:89:64:4a;CM-QOS=1.1;CM-VER=3.1;
Wed Aug 03 16:27:38 2022Error (4)Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=08:36:c9:a0:bf:70;CMTS-MAC=00:01:5c:89:64:4a;CM-QOS=1.1;CM-VER=3.1;
Wed Aug 03 16:27:38 2022Error (4)Missing BP Configuration Setting TLV Type: 17.7;CM-MAC=08:36:c9:a0:bf:70;CMTS-MAC=00:01:5c:89:64:4a;CM-QOS=1.1;CM-VER=3.1;
Wed Aug 03 16:27:38 2022Error (4)Missing BP Configuration Setting TLV Type: 17.6;CM-MAC=08:36:c9:a0:bf:70;CMTS-MAC=00:01:5c:89:64:4a;CM-QOS=1.1;CM-VER=3.1;
Wed Aug 03 16:27:38 2022Error (4)Missing BP Configuration Setting TLV Type: 17.5;CM-MAC=08:36:c9:a0:bf:70;CMTS-MAC=00:01:5c:89:64:4a;CM-QOS=1.1;CM-VER=3.1;
Wed Aug 03 16:27:38 2022Error (4)Missing BP Configuration Setting TLV Type: 17.4;CM-MAC=08:36:c9:a0:bf:70;CMTS-MAC=00:01:5c:89:64:4a;CM-QOS=1.1;CM-VER=3.1;
Wed Aug 03 16:27:38 2022Error (4)Missing BP Configuration Setting TLV Type: 17.3;CM-MAC=08:36:c9:a0:bf:70;CMTS-MAC=00:01:5c:89:64:4a;CM-QOS=1.1;CM-VER=3.1;
Wed Aug 03 16:27:38 2022Error (4)Missing BP Configuration Setting TLV Type: 17.2;CM-MAC=08:36:c9:a0:bf:70;CMTS-MAC=00:01:5c:89:64:4a;CM-QOS=1.1;CM-VER=3.1;
Wed Aug 03 16:27:38 2022Error (4)Missing BP Configuration Setting TLV Type: 17.1;CM-MAC=08:36:c9:a0:bf:70;CMTS-MAC=00:01:5c:89:64:4a;CM-QOS=1.1;CM-VER=3.1;
Wed Aug 03 16:27:38 2022Warning (5)DHCP WARNING - Non-critical field invalid in response ;CM-MAC=08:36:c9:a0:bf:70;CMTS-MAC=00:01:5c:89:64:4a;CM-QOS=1.1;CM-VER=3.1;
Wed Aug 03 16:27:35 2022Notice (6)Honoring MDD; IP provisioning mode = IPv4
Wed Aug 03 16:27:25 2022Critical (3)No Ranging Response received - T3 time-out;CM-MAC=08:36:c9:a0:bf:70;CMTS-MAC=00:01:5c:89:64:4a;CM-QOS=1.1;CM-VER=3.1;
Wed Aug 03 16:27:12 2022Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=08:36:c9:a0:bf:70;CMTS-MAC=00:01:5c:89:64:4a;CM-QOS=1.1;CM-VER=3.1;
Wed Aug 03 16:27:08 2022Critical (3)No Ranging Response received - T3 time-out;CM-MAC=08:36:c9:a0:bf:70;CMTS-MAC=00:01:5c:89:64:4a;CM-QOS=1.1;CM-VER=3.1;
Wed Aug 03 16:27:01 2022Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=08:36:c9:a0:bf:70;CMTS-MAC=00:01:5c:89:64:4a;CM-QOS=1.1;CM-VER=3.1;
Wed Aug 03 16:27:00 2022Critical (3)No Ranging Response received - T3 time-out;CM-MAC=08:36:c9:a0:bf:70;CMTS-MAC=00:01:5c:89:64:4a;CM-QOS=1.1;CM-VER=3.1;
Wed Aug 03 16:26:57 2022Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=08:36:c9:a0:bf:70;CMTS-MAC=00:01:5c:89:64:4a;CM-QOS=1.1;CM-VER=3.1;
Wed Aug 03 16:26:42 2022Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=08:36:c9:a0:bf:70;CMTS-MAC=00:01:5c:89:64:4a;CM-QOS=1.1;CM-VER=3.1;
Wed Aug 03 16:14:11 2022Notice (6)CM-STATUS message sent. Event Type Code: 5; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:a0:bf:70;CMTS-MAC=00:01:5c:89:64:4a;CM-QOS=1.1;CM-VER=3.1;
Message 1 of 3
Rsl1990
Aspirant

Re: CM1200 ISSUES

Heres the other info page for my modem

 

Startup Procedure
ProcedureStatusComment
Acquire Downstream Channel705000000 HzLocked
Connectivity StateOKOperational
Boot StateOKOperational
SecurityEnabledBPI+
IP Provisioning ModeHonor MDDhonorMdd(4)
 
Downstream Bonded Channels
ChannelLock StatusModulationChannel IDFrequencyPowerSNRCorrectablesUncorrectables
1LockedQAM25625705000000 Hz0.6 dBmV38.8 dB15776955
2LockedQAM2561555000000 Hz2 dBmV40.4 dB310524
3LockedQAM2562561000000 Hz1.8 dBmV40.3 dB317551
4LockedQAM2563567000000 Hz0.9 dBmV39.6 dB382549
5LockedQAM2564573000000 Hz1.4 dBmV40 dB332585
6LockedQAM2565579000000 Hz1.7 dBmV40.3 dB314491
7LockedQAM2566585000000 Hz0.8 dBmV39.6 dB290512
8LockedQAM2567591000000 Hz1 dBmV39.7 dB309548
9LockedQAM2568597000000 Hz1.7 dBmV40.2 dB309574
10LockedQAM2569603000000 Hz1.1 dBmV39.7 dB338494
11LockedQAM25610609000000 Hz0.8 dBmV39.5 dB213560
12LockedQAM25611615000000 Hz1.5 dBmV40 dB284501
13LockedQAM25612621000000 Hz1.4 dBmV36.5 dB264578
14LockedQAM25613627000000 Hz0.9 dBmV34.1 dB495537
15LockedQAM25614633000000 Hz1.2 dBmV35.6 dB885553
16LockedQAM25615639000000 Hz1.4 dBmV37.4 dB285534
17LockedQAM25616645000000 Hz0.9 dBmV39.3 dB239566
18LockedQAM25617657000000 Hz1.3 dBmV39.6 dB233536
19LockedQAM25618663000000 Hz0.9 dBmV39.3 dB248518
20LockedQAM25619669000000 Hz0.7 dBmV39.2 dB241516
21LockedQAM25620675000000 Hz1 dBmV39.1 dB251565
22LockedQAM25621681000000 Hz0.5 dBmV39.2 dB242516
23LockedQAM25622687000000 Hz0.2 dBmV38.9 dB228534
24LockedQAM25623693000000 Hz0.6 dBmV39.3 dB240514
25LockedQAM25624699000000 Hz0.4 dBmV39.2 dB227553
26LockedQAM25626711000000 Hz0.5 dBmV39.1 dB223532
27LockedQAM25627717000000 Hz0.8 dBmV39.3 dB173569
28LockedQAM25628723000000 Hz0.3 dBmV38.8 dB324546
29LockedQAM25629729000000 Hz0.3 dBmV35.8 dB296548
30LockedQAM25630735000000 Hz0.4 dBmV37.2 dB217552
31LockedQAM25631741000000 Hz0.1 dBmV38.3 dB160550
32Not LockedUnknown00 Hz0.0 dBmV0.0 dB00
 
Upstream Bonded Channels
ChannelLock StatusUS Channel TypeChannel IDSymbol RateFrequencyPower
1LockedATDMA335120 Ksym/sec36000000 Hz49.3 dBmV
2LockedATDMA345120 Ksym/sec29000000 Hz47.5 dBmV
3LockedATDMA355120 Ksym/sec22000000 Hz47.3 dBmV
4LockedATDMA362560 Ksym/sec16000000 Hz46.5 dBmV
5Not LockedUnknown00 Ksym/sec0 Hz0.0 dBmV
6Not LockedUnknown00 Ksym/sec0 Hz0.0 dBmV
7Not LockedUnknown00 Ksym/sec0 Hz0.0 dBmV
8Not LockedUnknown00 Ksym/sec0 Hz0.0 dBmV
 
Downstream OFDM Channels
ChannelLock
Status
Modulation /
Profile ID
Channel
ID
FrequencyPowerSNR /
MER
Active Subcarrier
Number Range
Unerrored
Codewords
Correctable
Codewords
Uncorrectable
Codewords
1Locked0 ,1 ,233757000000 Hz-0.4 dBmV37.0 dB1108 ~ 2987170437331458218920
2Not Locked000 Hz0 dBmV0.0 dB0 ~ 4095000
 
Upstream OFDMA Channels
ChannelLock StatusModulation / Profile IDChannel IDFrequencyPower
1Not Locked000 Hz0 dBmV
2Not Locked000 Hz0 dBmV
Message 2 of 3
plemans
Guru

Re: CM1200 ISSUES

Might not be the line from the pole to the house. It could be before the pole or even in the home because you still have errors with it. 

Start with removing any amplifiers, signal attenuators, or splitters from the coax.
From there check the line for kinks, damage, moisture in the line.
Check the connectors for improperly made ends, foil touching the copper coax line, bad/old/cheap connectors, or corroded connections. Replace them if you do.
If you can, simply connect the modem right where the coax comes into the home. This prevents wiring in the home from being the issue. And some ISP’s charge if the wiring issue is in the home. So this helps prevent this.

Message 3 of 3
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