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cordcutters's avatar
cordcutters
Tutor
Dec 05, 2020

CM1200 still on FW ver V1.02.02 - not updating

Hello,

 

Hoping someone can help with assistance on how to force update firmware.

 

My CM1200 is still running V1.02.02

 

And according to this table, on this page (https://kb.netgear.com/000036375/What-s-the-latest-firmware-version-of-my-NETGEAR-cable-modem-or-modem-router) my ISP (RCN, an ISP based in NY/NJ) should have pushed (?):

All other ISPs (Production Firmware) - V2.02.03

 

I purchased the CM1200 on my own therefore support from my ISP is limited. (ISP's don't like it when you BYOM)

 

How do I force update the firmware on my own?

 

Oh, and this is a dead link from the URL above - http://www.netgear.com/service-providers/contact-us/CableMSO.aspx

 

Help is greatly appreciated!

1 Reply

  • antinode's avatar
    antinode
    Guru
    Dec 05, 2020

    > How do I force update the firmware on my own?

     

       Become a trusted employee of your ISP?

     

          https://kb.netgear.com/000036375

     

       Which part of the following was unclear?:

     

          You cannot manually update your NETGEAR cable modem or modem
          router's firmware.

     

          NETGEAR provides your ISP with the latest firmware and your ISP
          updates your firmware.

     

          If your firmware is out of date, contact your Internet Service
          Provider (ISP) for assistance.

     

    > [...] dead link [...]


       I've never had much luck getting anyone at Netgear interested in
    bad/broken/mislabeled links in their KB articles, but you have my best
    wishes in your attempts.