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Forum Discussion

katlou's avatar
katlou
Aspirant
Jun 09, 2024

CM2050V firmware update

I am wondering if there is still a plan to update the firmware for the CM2050V modem problem or is this something that is no longer in the works?  I purchased this modem months ago specifically for t...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Jun 12, 2024

Who is the ISP your with? 

 

The CM series should work for your phone needs. It may not be a FW issue in your case. The ISP needs to check all the lines and signal up to the modem and also check the phone line connections from the modem to your phone devices. There could be cabling or phone line (RJ11) box interconnect issues that a phone line tech should take a look at. 

 

Can post the following captures for review to see if there are any signal line issues up to the modem if you want:

https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router
https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-router

 

katlou's avatar
katlou
Aspirant
Jun 14, 2024

The phone might work with this modem but there is the other issue with the modem that Netgear is supposedly working on that also needs to be fixed.  It has been months since this other issue started.  I don't want to transfer my phone service to Xfinity (my ISP) until this other issue is corrected because I might need to change to a different modem.  In addition to that I think there is only one other modem with voice that Xfinity approves and based on reviews I have read this other modem also has major issues.  I just want Netgear to give us an update about if the other issue with the CM2050v is going to be fixed or if they have given up on it.  Thanks for your help.

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Jun 14, 2024

    What other issue are you referring too? 

    • katlou's avatar
      katlou
      Aspirant
      Jun 14, 2024

      I don't really know how to describe it but it seems to have to do with speed.  My upstream light on the modem has been amber since I purchased it and it show critical errors when I look at the logs.  I was about to have Xfinity out to look at the problem but then the firmware was updated in October 2023 which corrected this on my modem (at least all the lights were now white) but it caused disconnection problems for other people so they rolled back the firmware to the old version I think in December.  Netgear has from what I have read been working on a firmware fix ever since but I haven't seen any information for months about if they plan to continue working on this.  I am getting ready to purchase a new modem if we don't get an update soon.  This may only be a problem for some Xfinity customers.