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Chellen71's avatar
Chellen71
Aspirant
Sep 15, 2024

CM2050V needs daily power cycling

I've had this modem for about a week. I noticed right away that pages were taking a while to load and within a couple of days, I had to power cycle the modem because I had no connection. This happens at least every other day. 

I have Xfinity voice, so I didn't have many choices for modems. I don't know if it's this particular modem or this model in general, that's problematic but is there anything that I can try to fix this issue?

My internet speed is 1Gig.

6 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User

    What Firmware version is currently loaded?
    Please post a copy and paste of the modems connection status and event log page.
    https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router
    https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-router
    Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended. 
    What is the brand and model of the host wifi router connected to the modem?

    • Chellen71's avatar
      Chellen71
      Aspirant
      Cable Connection
      Cancel Apply
      Frequency start Value 
      This field below allows you to modify the frequency the cable modem start with its scan during initialization and registration. Enter the new start frequency and restart the cable modem for it to take effect. 
      Starting Frequency
       
       
      Startup Procedure 
      Downstream Bonded Channels 
      ChannelLock StatusModulationChannel IDFrequencyPowerSNRCorrectablesUncorrectables
      1LockedQAM2564411000000 Hz-8.0 dBmV40.9 dB00
      2LockedQAM2561393000000 Hz-7.7 dBmV41.3 dB00
      3LockedQAM2562399000000 Hz-7.8 dBmV41.2 dB00
      4LockedQAM2563405000000 Hz-8.1 dBmV41.0 dB00
      5LockedQAM2565417000000 Hz-8.1 dBmV41.0 dB5351427
      6LockedQAM2566423000000 Hz-8.4 dBmV40.8 dB00
      7LockedQAM2567429000000 Hz-8.7 dBmV40.5 dB00
      8LockedQAM2568435000000 Hz-9.1 dBmV40.2 dB00
      9LockedQAM2569441000000 Hz-9.2 dBmV40.1 dB00
      10LockedQAM25610447000000 Hz-9.1 dBmV40.2 dB00
      11LockedQAM25611453000000 Hz-9.5 dBmV39.9 dB00
      12LockedQAM25612459000000 Hz-9.7 dBmV39.7 dB00
      13LockedQAM25613465000000 Hz-9.4 dBmV39.9 dB00
      14LockedQAM25614471000000 Hz-9.3 dBmV40.0 dB00
      15LockedQAM25615477000000 Hz-9.2 dBmV40.1 dB00
      16LockedQAM25616483000000 Hz-9.2 dBmV40.0 dB00
      17LockedQAM25617489000000 Hz-9.4 dBmV39.0 dB00
      18LockedQAM25618495000000 Hz-9.1 dBmV39.6 dB00
      19LockedQAM25619501000000 Hz-9.3 dBmV40.0 dB00
      20LockedQAM25620507000000 Hz-9.7 dBmV39.7 dB00
      21LockedQAM25621513000000 Hz-10.0 dBmV39.6 dB00
      22LockedQAM25622519000000 Hz-10.4 dBmV39.1 dB00
      23LockedQAM25623525000000 Hz-10.6 dBmV34.8 dB00
      24LockedQAM25624531000000 Hz-10.8 dBmV38.6 dB00
      25LockedQAM25625537000000 Hz-11.3 dBmV38.4 dB00
      26LockedQAM25626543000000 Hz-11.5 dBmV38.2 dB00
      27LockedQAM25627549000000 Hz-11.4 dBmV38.3 dB00
      28LockedQAM25628555000000 Hz-11.2 dBmV35.4 dB00
      29LockedQAM25629561000000 Hz-11.0 dBmV38.2 dB00
      30LockedQAM25630567000000 Hz-10.9 dBmV35.5 dB00
      31LockedQAM25631573000000 Hz-11.0 dBmV36.6 dB00
      32LockedQAM25632579000000 Hz-10.8 dBmV37.9 dB00
       
       
      Upstream Bonded Channels 
      ChannelLock StatusUS Channel TypeChannel IDSymbol RateFrequencyPower
      1LockedATDMA1512016400000 Hz46.8 dBmV
      2LockedATDMA2512022800000 Hz46.8 dBmV
      3LockedATDMA3512029200000 Hz47.3 dBmV
      4LockedATDMA4512035600000 Hz47.8 dBmV
      5Not LockedUnknown000 Hz0.0 dBmV
      6Not LockedUnknown000 Hz0.0 dBmV
      7Not LockedUnknown000 Hz0.0 dBmV
      8Not LockedUnknown000 Hz0.0 dBmV
       
       
      Downstream OFDM Channels 
      ChannelLock StatusProfile IDChannel IDFrequencyPowerSNR / MERActive Subcarrier
      Number Range
      Unerrored
      Codewords
      Correctable
      Codewords
      Uncorrectable
      Codewords
      1Locked0 ,1 ,2 ,3193690000000 Hz-12.0 dBmV36.8 dB508 ~ 3587362195004361701622530
      2Locked0 ,1 ,2 ,3194957000000 Hz-15.3 dBmV34.1 dB148 ~ 394737017901799678973267543483
       
       
      Upstream OFDMA Channels 
      ChannelLock StatusModulation / Profile IDChannel IDFrequencyPower
      1Not Locked000 Hz0 dBmV
      2Not Locked000 Hz0 dBmV
       
    • Chellen71's avatar
      Chellen71
      Aspirant

      I am not using a router.

      Hardware Version1.01
       
      Cable Firmware VersionV2.01.03
      Sun Sep 15 22:25:01 2024(Notice (6))CM-STATUS message sent. Event Type Code: 24; Chan ID: 193 194; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=08:36:c9:b7:84:d8;CMTS-MAC=00:90:f0:2c:01:00;CM-QOS=1.1;CM-VER=3.1;
      Sun Sep 15 22:20:40 2024(Notice (6))CM-STATUS message sent. Event Type Code: 16; Chan ID: 194; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=08:36:c9:b7:84:d8;CMTS-MAC=00:90:f0:2c:01:00;CM-QOS=1.1;CM-VER=3.1;
      Sun Sep 15 21:22:14 2024(Notice (6))CM-STATUS message sent. Event Type Code: 24; Chan ID: 193 194; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=08:36:c9:b7:84:d8;CMTS-MAC=00:90:f0:2c:01:00;CM-QOS=1.1;CM-VER=3.1;
      Sun Sep 15 21:20:23 2024(Notice (6))CM-STATUS message sent. Event Type Code: 16; Chan ID: 194; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=08:36:c9:b7:84:d8;CMTS-MAC=00:90:f0:2c:01:00;CM-QOS=1.1;CM-VER=3.1;
      Sun Sep 15 21:10:04 2024(Notice (6))CM-STATUS message sent. Event Type Code: 24; Chan ID: 193 194; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=08:36:c9:b7:84:d8;CMTS-MAC=00:90:f0:2c:01:00;CM-QOS=1.1;CM-VER=3.1;
      Sun Sep 15 21:04:26 2024(Notice (6))CM-STATUS message sent. Event Type Code: 16; Chan ID: 194; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=08:36:c9:b7:84:d8;CMTS-MAC=00:90:f0:2c:01:00;CM-QOS=1.1;CM-VER=3.1;
      Sun Sep 15 21:04:18 2024(Notice (6))CM-STATUS message sent. Event Type Code: 24; Chan ID: 193 194; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=08:36:c9:b7:84:d8;CMTS-MAC=00:90:f0:2c:01:00;CM-QOS=1.1;CM-VER=3.1;
      Sun Sep 15 21:01:59 2024(Notice (6))CM-STATUS message sent. Event Type Code: 22; Chan ID: 194; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:b7:84:d8;CMTS-MAC=00:90:f0:2c:01:00;CM-QOS=1.1;CM-VER=3.1;
      Sun Sep 15 20:59:21 2024(Notice (6))CM-STATUS message sent. Event Type Code: 16; Chan ID: 194; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=08:36:c9:b7:84:d8;CMTS-MAC=00:90:f0:2c:01:00;CM-QOS=1.1;CM-VER=3.1;
      Sun Sep 15 20:57:31 2024(Notice (6))CM-STATUS message sent. Event Type Code: 20; Chan ID: 194; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:b7:84:d8;CMTS-MAC=00:90:f0:2c:01:00;CM-QOS=1.1;CM-VER=3.1;
      Sun Sep 15 20:23:27 2024(Notice (6))CM-STATUS message sent. Event Type Code: 24; Chan ID: 193 194; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=08:36:c9:b7:84:d8;CMTS-MAC=00:90:f0:2c:01:00;CM-QOS=1.1;CM-VER=3.1;
      Sun Sep 15 20:17:53 2024(Notice (6))CM-STATUS message sent. Event Type Code: 16; Chan ID: 194; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=08:36:c9:b7:84:d8;CMTS-MAC=00:90:f0:2c:01:00;CM-QOS=1.1;CM-VER=3.1;
      Sun Sep 15 20:03:51 2024(Notice (6))CM-STATUS message sent. Event Type Code: 24; Chan ID: 193 194; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=08:36:c9:b7:84:d8;CMTS-MAC=00:90:f0:2c:01:00;CM-QOS=1.1;CM-VER=3.1;
      Sun Sep 15 20:00:25 2024(Notice (6))CM-STATUS message sent. Event Type Code: 16; Chan ID: 194; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=08:36:c9:b7:84:d8;CMTS-MAC=00:90:f0:2c:01:00;CM-QOS=1.1;CM-VER=3.1;
      Sun Sep 15 19:42:24 2024(Notice (6))CM-STATUS message sent. Event Type Code: 24; Chan ID: 193 194; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=08:36:c9:b7:84:d8;CMTS-MAC=00:90:f0:2c:01:00;CM-QOS=1.1;CM-VER=3.1;
      Sun Sep 15 19:38:00 2024(Notice (6))CM-STATUS message sent. Event Type Code: 16; Chan ID: 194; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=08:36:c9:b7:84:d8;CMTS-MAC=00:90:f0:2c:01:00;CM-QOS=1.1;CM-VER=3.1;
      Sun Sep 15 19:11:54 2024(Notice (6))CM-STATUS message sent. Event Type Code: 22; Chan ID: 194; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:b7:84:d8;CMTS-MAC=00:90:f0:2c:01:00;CM-QOS=1.1;CM-VER=3.1;
      Sun Sep 15 19:10:30 2024(Notice (6))CM-STATUS message sent. Event Type Code: 20; Chan ID: 194; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:b7:84:d8;CMTS-MAC=00:90:f0:2c:01:00;CM-QOS=1.1;CM-VER=3.1;
      Sun Sep 15 19:04:21 2024(Notice (6))CM-STATUS message sent. Event Type Code: 24; Chan ID: 193 194; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=08:36:c9:b7:84:d8;CMTS-MAC=00:90:f0:2c:01:00;CM-QOS=1.1;CM-VER=3.1;
      Sun Sep 15 19:02:24 2024(Notice (6))CM-STATUS message sent. Event Type Code: 16; Chan ID: 194; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=08:36:c9:b7:84:d8;CMTS-MAC=00:90:f0:2c:01:00;CM-QOS=1.1;CM-VER=3.1;
      Sun Sep 15 18:57:52 2024(Notice (6))CM-STATUS message sent. Event Type Code: 24; Chan ID: 193 194; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=08:36:c9:b7:84:d8;CMTS-MAC=00:90:f0:2c:01:00;CM-QOS=1.1;CM-VER=3.1;
      Sun Sep 15 18:53:40 2024(Notice (6))CM-STATUS message sent. Event Type Code: 16; Chan ID: 194; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=08:36:c9:b7:84:d8;CMTS-MAC=00:90:f0:2c:01:00;CM-QOS=1.1;CM-VER=3.1;
      Sun Sep 15 18:39:22 2024(Notice (6))CM-STATUS message sent. Event Type Code: 22; Chan ID: 194; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:b7:84:d8;CMTS-MAC=00:90:f0:2c:01:00;CM-QOS=1.1;CM-VER=3.1;
      Sun Sep 15 18:38:15 2024(Notice (6))CM-STATUS message sent. Event Type Code: 20; Chan ID: 194; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:b7:84:d8;CMTS-MAC=00:90:f0:2c:01:00;CM-QOS=1.1;CM-VER=3.1;
      Sun Sep 15 17:53:56 2024(Notice (6))CM-STATUS message sent. Event Type Code: 24; Chan ID: 193 194; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=08:36:c9:b7:84:d8;CMTS-MAC=00:90:f0:2c:01:00;CM-QOS=1.1;CM-VER=3.1;
      Sun Sep 15 17:52:25 2024(Notice (6))CM-STATUS message sent. Event Type Code: 16; Chan ID: 194; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=08:36:c9:b7:84:d8;CMTS-MAC=00:90:f0:2c:01:00;CM-QOS=1.1;CM-VER=3.1;
      Sun Sep 15 17:18:22 2024(Notice (6))CM-STATUS message sent. Event Type Code: 24; Chan ID: 193 194; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=08:36:c9:b7:84:d8;CMTS-MAC=00:90:f0:2c:01:00;CM-QOS=1.1;CM-VER=3.1;
      Sun Sep 15 17:17:38 2024(Notice (6))CM-STATUS message sent. Event Type Code: 16; Chan ID: 193 194; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=08:36:c9:b7:84:d8;CMTS-MAC=00:90:f0:2c:01:00;CM-QOS=1.1;CM-VER=3.1;
      Sun Sep 15 17:17:19 2024(Notice (6))CM-STATUS message sent. Event Type Code: 24; Chan ID: 194; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=08:36:c9:b7:84:d8;CMTS-MAC=00:90:f0:2c:01:00;CM-QOS=1.1;CM-VER=3.1;
      Sun Sep 15 17:10:54 2024(Notice (6))CM-STATUS message sent. Event Type Code: 16; Chan ID: 194; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=08:36:c9:b7:84:d8;CMTS-MAC=00:90:f0:2c:01:00;CM-QOS=1.1;CM-VER=3.1;
      Sun Sep 15 16:57:35 2024(Notice (6))CM-STATUS message sent. Event Type Code: 24; Chan ID: 194; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=08:36:c9:b7:84:d8;CMTS-MAC=00:90:f0:2c:01:00;CM-QOS=1.1;CM-VER=3.1;
      Sun Sep 15 16:54:39 2024(Notice (6))CM-STATUS message sent. Event Type Code: 16; Chan ID: 194; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=08:36:c9:b7:84:d8;CMTS-MAC=00:90:f0:2c:01:00;CM-QOS=1.1;CM-VER=3.1;
      Sun Sep 15 16:39:46 2024(Notice (6))CM-STATUS message sent. Event Type Code: 24; Chan ID: 194; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=08:36:c9:b7:84:d8;CMTS-MAC=00:90:f0:2c:01:00;CM-QOS=1.1;CM-VER=3.1;
      Sun Sep 15 16:36:43 2024(Notice (6))CM-STATUS message sent. Event Type Code: 16; Chan ID: 194; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=08:36:c9:b7:84:d8;CMTS-MAC=00:90:f0:2c:01:00;CM-QOS=1.1;CM-VER=3.1;
      Sun Sep 15 16:30:44 2024(Notice (6))CM-STATUS message sent. Event Type Code: 24; Chan ID: 194; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=08:36:c9:b7:84:d8;CMTS-MAC=00:90:f0:2c:01:00;CM-QOS=1.1;CM-VER=3.1;
      Sun Sep 15 16:29:41 2024(Notice (6))CM-STATUS message sent. Event Type Code: 16; Chan ID: 194; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=08:36:c9:b7:84:d8;CMTS-MAC=00:90:f0:2c:01:00;CM-QOS=1.1;CM-VER=3.1;
      Sun Sep 15 16:12:44 2024(Notice (6))CM-STATUS message sent. Event Type Code: 22; Chan ID: 194; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:b7:84:d8;CMTS-MAC=00:90:f0:2c:01:00;CM-QOS=1.1;CM-VER=3.1;
      Sun Sep 15 16:10:26 2024(Notice (6))CM-STATUS message sent. Event Type Code: 20; Chan ID: 194; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:b7:84:d8;CMTS-MAC=00:90:f0:2c:01:00;CM-QOS=1.1;CM-VER=3.1;
      Sun Sep 15 16:07:59 2024(Notice (6))CM-STATUS message sent. Event Type Code: 16; Chan ID: 194; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=08:36:c9:b7:84:d8;CMTS-MAC=00:90:f0:2c:01:00;CM-QOS=1.1;CM-VER=3.1;
      Sun Sep 15 16:05:54 2024(Notice (6))CM-STATUS message sent. Event Type Code: 24; Chan ID: 194; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=08:36:c9:b7:84:d8;CMTS-MAC=00:90:f0:2c:01:00;CM-QOS=1.1;CM-VER=3.1;