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Forum Discussion
Can't update N600 (C3700 100NAS) firmware nor disable IPv6
I have a N600 WiFi cable modem Router and I cannot update its firmware. I went to advanced-Administration and there isn't an option. The firmware is way outdated but I cannot update it! How can I upd...
Wow I can't believe there is still so little communication and or understanding between the ISP and modem manufacturers!!
I am having Comcast installation in a couple days, I hope I don't have the same issues I had with WOW and if so I hope I can get through to someone that can get it updated. No one at WOW could.
If not, I will have to buy a new modem and router, and I know for sure it will not be a Netgear since they are clearly not interested in fixing this disconnect between them and ISPs to improve the customers' experience.
jtrox --
In defense of Netgear, as has been noted in this as well as other post trails on this forum, Netgear (nor any modem manufacturer for that matter) cannot independently update their firmware directly to end-user customer -- firmware updates must first be tested/certified by the ISP to work with their infrastructure who in turn pushes the firmware to the subscriber -- obviously ISPs need to verify incompatible make/mode/version modems are not connected to their infrastructure creating problems for all subscribers.
As noted in my earlier post above dated 04-Aug-2017, contacting Comcast general technical support line is generally useless; instead contact Comcast Tier 2/3 Advanced Repair support in Denver, CO (direct 800 number noted above) True, they may tell you since your modem is customer-supplied (versus rented unit which has custom Comcast firmware allowing them remote troubleshooting capability) they cannot troubleshoot your modem, but specifically have them re-provision your modem. Since from your post, sounds like you would be new Comcast subscriber so provisioning should happen anyway, but for benefit of other existing subscribers, as noted above, part of their provisioning process of identifying and connecting the modem MAC to your account, it determines your modem's firmware version and automatically downloads update if necessary, so re-provisioning your modem "forces" this detection and update process if needed.
Also as noted in my earlier post above dated 18-Oct-2017, link to Netgear Support's webpage listing current firmware versions for various modems and ISPs shows as of date, the current C3700 firmware version certified by Comcast is V2.02.16