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CD0324's avatar
CD0324
Aspirant
Jun 22, 2019

Cannot connect- error message incorrect password or cannot connect to network

Cable modem NETGEAR CM1000 My macbook pro connects ok. iPhones, Androids, Samsaung phones, iPad, Samsaung Tablet, Apple TV and Windows7 laptop have intermitant problems connecting. The location does...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Aug 14, 2019

Seems that this issue is related to the main host router and not the CM modem. 

 

What is the Mfr and model # of the WiFi router your using with the CM modem? 

CD0324 wrote:
Cable modem NETGEAR CM1000 My macbook pro connects ok. iPhones, Androids, Samsaung phones, iPad, Samsaung Tablet, Apple TV and Windows7 laptop have intermitant problems connecting. The location doesn't seem to matter. We have the network, the network-5G, and the network_ext (range extender). ISP is Comcast. Download speed as fast as 60 Mbps. They were out and updated some wiring, I have powercycled, comcast reset the modem, I changed the password. All software and firmware are uptodate. Comcast can't help because they don't support third party hardware. When we try to connect it to the network, it says incorrect password over and over and over. It doesn't accept the password or it just says can't connect. We click try again and it just does not connect. It's infuriating to just keep entering the pssword that I know is correct and nothting happens or to keep hitting try again and nothing happens. There doesn't seem to be any rhyme or reason to it. Thanks in advance.