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SATNO1's avatar
SATNO1
Aspirant
Apr 07, 2020
Solved

Cannot get my modem/router to connect to the internet

I did a factory reset due to my inability to remember my password. When I tried to change the password, after filling out the necessary information, the “next” button would not respond. Now my modem/router can’t connect to the internet. I have tried netgear.com and netgear.net on my iPhone utilizing my cell data but nothing I have tried has worked. Any suggestions before I trash this one and buy another?
  • FURRYe38's avatar
    FURRYe38
    Apr 08, 2020

    Sounds like the modem is in a bad state. If a reset doesn't get you to the initial setup wizard screen, something has gone bad. I recommend contacting NG support to see what you can do. You'll probably need to replace the modem for something else. 

     

7 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Apr 07, 2020

    Try a different browser, IE11, Firefox or Opera. 

    Besure to clear ALL browser caches before entering the setup wizard. 

    Do another reset and walk thru the setup wizard once more with a WIRED PC. 

    • SATNO1's avatar
      SATNO1
      Aspirant
      Apr 07, 2020
      I tried Firefox browser. I cleared the browser history and cashe before attempting it. I did another factory reset and connected the router to my laptop via an Ethernet cable. When I launched Firefox it opened to a page with a row of letters in boxes. There was a statement at the top stating that I must login to the network before I could access the internet. There was a tab on the right of the page stating “open network login page”. I clicked on it but once again I got the page to reset my password and security questions. Once again I filled the information and once again the “next” button was inoperable. I am at a loss as to why I am not getting the actual login page, or the fact that the next button does not function when I try the reset of the password. I have been fooling with this thing since yesterday morning!