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SATNO1's avatar
SATNO1
Aspirant
Apr 07, 2020
Solved

Cannot get my modem/router to connect to the internet

I did a factory reset due to my inability to remember my password. When I tried to change the password, after filling out the necessary information, the “next” button would not respond. Now my modem/r...
  • FURRYe38's avatar
    FURRYe38
    Apr 08, 2020

    Sounds like the modem is in a bad state. If a reset doesn't get you to the initial setup wizard screen, something has gone bad. I recommend contacting NG support to see what you can do. You'll probably need to replace the modem for something else.