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Re: Cax30 constant issues
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Cax30 constant issues
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Re: Cax30 constant issues
@Ttwinsupra wrote:
Hi, ive had nothing but issues since i upgraded to this cax30 router modem... is it defective?
While many questions about routers are generic and could be answered anywhere, some things need specialist knowledge. As you are asking about a specific piece of hardware, a cable modem/router, this isn't the best place to ask that question.
You might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:
Cable Modems & Routers
You might like to search there for messages related to your problem.
I will ask the Netgear moderator to move your message.
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Re: Cax30 constant issues
got a screensnip of the cable connections page and the event logs?
Those help check the connection to the ISP
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Re: Cax30 constant issues
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Re: Cax30 constant issues
Everyone, please downgrade your CAX30 if its on a v2.1x version:
Also try the Traffic Meter suggestion as well.
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Re: Cax30 constant issues
I Had the Same Problem plus I already had to replace my first CA X30 as it was defective...and now these additional problems! Netgear: Please get your act together. I have had nothing but problems with an unstable network since using your device. I am hoping the factory reset fixes the issues!!!!
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Re: Cax30 constant issues
Everyone, please downgrade your CAX30 if its on a v2.1x version:
Also try the Traffic Meter suggestion as well.
@Florida-Man wrote:
I Had the Same Problem plus I already had to replace my first CA X30 as it was defective...and now these additional problems! Netgear: Please get your act together. I have had nothing but problems with an unstable network since using your device. I am hoping the factory reset fixes the issues!!!!
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Re: Cax30 constant issues
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Re: Cax30 constant issues
Even after Netgear advised that we should reset to the factory settings, I had erratic performance. And I could not log into the Nighthawk App. I gave up and started renting my modem-router from Xfinity.
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Re: Cax30 constant issues
Next time, try accessing the modems web page at 192.168.1.1 with a wired PC and web browser.
My CAX30 works on v1.4.11.2 FW and is accessible from the web UI and NH app and Anywhere Access.
@Cyclingsue wrote:
Even after Netgear advised that we should reset to the factory settings, I had erratic performance. And I could not log into the Nighthawk App. I gave up and started renting my modem-router from Xfinity.
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Re: Cax30 constant issues
Update: Customer support walked me through downgrading the firmware. So far, this seems to have fixed the issues.
Prior to this, I had tried turning off the traffic meter and a full reset, but they did not solve the problem (in my case).
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Re: Cax30 constant issues
What FW version did you downgrade too?
@Florida-Man wrote:
Update: Customer support walked me through downgrading the firmware. So far, this seems to have fixed the issues.
Prior to this, I had tried turning off the traffic meter and a full reset, but they did not solve the problem (in my case).
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Re: Cax30 constant issues
Ok. Yes that is a good version. NG is aware of problems in the v2.x FW they pulled. Please be patient while they get it fixed.
Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/24231/How-do-I-back-up-the-router-configuration-settings-on-my-Nighthawk-rout...
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Re: Cax30 constant issues
No internet. I was on phone with customer service and basically all he wanted was to sell me a service plan
I asked if he could help me with retrieving my password and again it was about buying a plan.
I have no internet. Tomorrow I will just buy a new one but not netgear
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Re: Cax30 constant issues
@Stefano14 wrote:
My router is not working
Do you want help to fix it?
If so, start your own conversation with as much detail as possible about your problem.
You can help people to help you by providing the information suggested in this forum's header:
Subject (Include model number and brief summary)
Model (Recommended - Helps the community give the best answers)
Body (Include additional detail including model version, firmware, OS and environment where relevant.)
They are there for a good reason.
I asked if he could help me with retrieving my password and again it was about buying a plan.
Which password is that? The router? The wifi? Your Internet account?
You can reset the device and set it up from scratch using the passwords written on the back. (You could just try those anyway, as many people don't bother to change them.)
How do I perform a factory reset on my NETGEAR router? | Answer | NETGEAR Support
I was on phone with customer service and basically all he wanted was to sell me a service plan
Did you, by any chance, call a number that you found with a web search? If so, it probably wasn't anyone at Netgear that you talked to. Searches can take you off to places that exist just to scam you out of money. These may well display the Netgear logos, but they are not official sites.
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