Orbi WiFi 7 RBE973
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Cax30

NickyC1168
Tutor

Cax30

Is there an outage with net gear, router will not connect with ISP. Been in the phone for an hour, they have a high call volume.
Message 1 of 9
FURRYe38
Guru

Re: Cax30

Others have posted that there maybe problems with the CAX30 and the ISP. Check with the ISP first for help and information regarding connection problem with the modem and ISP service.

 

What Firmware version is currently loaded?
Please post a copy and paste of the modems connection status and event log page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-m...
https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-mode...

 

Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box. 
Be sure your using good quality RG6 coax cable up to the modem. 
Start with removing any amplifiers, signal attenuators, or splitters from the coax.
From there check the line for kinks, damage, moisture in the line.
Check the connectors for improperly made ends, foil touching the copper coax line, loose connections, bad/old/cheap connectors, or corroded connections. Replace them if you do.
Be sure to power OFF the modem for 1 minute then back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Mod...
https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router
https://www.duckware.com/tech/solving-intermittent-cable-modem-issues.htm

Message 2 of 9
NickyC1168
Tutor

Re: Cax30

I have called provider and everything on their end is fine. I’m just having issue with the router. I have unplugged and restarted half a dozen times. I’m about to throw the damn thing to the curb and go buy a different brand.
Message 3 of 9
drew_707
Aspirant

Re: Cax30

I was told that they are doing a firmware update and 6\7 hours is expected?? I had surgery and I want to watch something on TV. this is really frustrating. I guess is good to know that others are experiencing  this issue but this seems ridiculous?

Message 4 of 9
drew_707
Aspirant

Re: Cax30

will you let me know if you have any luck? 

Message 5 of 9
drew_707
Aspirant

Re: Cax30

this is not helpful

Message 6 of 9
Retired_Member
Not applicable

Re: Cax30

Same issue with our CAX30. I've called Netgear and Spectrum twice today, each. Absolute futility.

Noticed this morning my Google Home couldn't connect to the internet. I reset the router. That usually works, but not this time.

So I did a WiFi scan and noticed the SSID, aka wireless network name, was not found. Very odd.

I thought perhaps the network name was hidden, so tried to manually connect by entering the SSID name. It wouldn't connect, which means the router was not broadcasting the wireless network.

Called Spectrum. Spectrum pinged my router, and says internet works fine on their end. Downstream and upstream links are solid white, indicating a connection to the ISP.

Tried a wired connection with multiple Ethernet cables and finally discovered it's not the cables, it's the ports on the router itself. They're disabled.

Based on other posts here and on Reddit, it sounds like Netgear pushed a firmware update that caused the CAX30 to disable SSID broadcasting entirely AND disabled the Ethernet ports. Probably a port security feature that makes sense for enterprise networks but is dumb as shyte for home networks.

Netgear said no support unless you give us money, honey. I said I could support this myself if the ports weren't disabled and I could log in to the router.

Netgear rep instructed me to reset the router 4 times. Guess what? Still doesn't work. And I had already done that several times myself before I called support.

Anyway, it's a brick now. And WHEN or IF Netgear will push out a firmware fix is a mystery.

Done with Netgear after this, for sure.
Message 7 of 9
shri123
Aspirant

Re: Cax30

Still it is not working.

Is it worth waiting or switch to other device?

Message 8 of 9
FURRYe38
Guru
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