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Forum Discussion
Cax80 keeps dropping internet connection
Recently purchased Nighthawk CAX80. Never had problems w/ my internet connection before hooking up the Cax80. For last 2 wks since my Cax80 has been connected, im getting disconnected like every 20 mi...
Post a screen capture from the modems web page under Cable Connections. There could be too much power on the line as well.
Any Wifi Neighbors near by? If so, how many?
My CAX80 has been running great for me. Most issues are ISP and signal on the cable line releated.
Screen shot of cable connection settings is attached. Ive lived here for 5 yrs & never had a problem, EVER. My At&T wifi worked flawless. I have Cox now & it worked perfect w/ their modem/router.
You need to get all the info off the connections page. not just the little bit your screen shot had.
Please include SNR, Power and Correctables:
Mines works great for me, been here 20 years. Though have only had 1 ISP service.
Either the signal line on the ISP is not to spec or you have a faulty CAX and it needs to replaced.
Hi,
Thanks for your help with this.
I replied earlier in this thread, so I wanted to add that I also have Cox. My CAX80 issue worsened. Overnight I monitored the connection on a Motorola phone with Wi-Fi 4 ( 802.11n) and starting at about 2:30 am and ending about 3:30 am there were multiple disconnects. My Wi-Fi 6 (AX) client, Surface Pro, did not have this issue. The wifi icon, on the Motorola, displayed with an 'x', which essentially means connected with no internet. I checked the logs and the description was something such as, 'WLAN rejected, incorrect security...'. Throughout the day it has become instable and was no longer giving connectivity to the hard wired laptop. Restarting the modem resolved this, but not a long term solution.
When the CAX80 is working as expected it works great. The Surface Pro speed test was always above the speed plan I subscribe to. In fact, all devices (Wi-Fi 5 / ac) consistently had higher speeds. I'm going to return the CAX80 for a replacement. I want to this thing to work out.
Thanks.
I would make contact with NG support regarding this.
Lurksalot wrote:Hi,
Thanks for your help with this.
I replied earlier in this thread, so I wanted to add that I also have Cox. My CAX80 issue worsened. Overnight I monitored the connection on a Motorola phone with Wi-Fi 4 ( 802.11n) and starting at about 2:30 am and ending about 3:30 am there were multiple disconnects. My Wi-Fi 6 (AX) client, Surface Pro, did not have this issue. The wifi icon, on the Motorola, displayed with an 'x', which essentially means connected with no internet. I checked the logs and the description was something such as, 'WLAN rejected, incorrect security...'. Throughout the day it has become instable and was no longer giving connectivity to the hard wired laptop. Restarting the modem resolved this, but not a long term solution.
When the CAX80 is working as expected it works great. The Surface Pro speed test was always above the speed plan I subscribe to. In fact, all devices (Wi-Fi 5 / ac) consistently had higher speeds. I'm going to return the CAX80 for a replacement. I want to this thing to work out.
Thanks.
- Hope this helps. Ty
I have been having the same issues with my CAX80 dropping out TCP ports. The wireless is fine. it never drops out. This started about 3 months after I purchased it. I paid $460 for this router instead of getting the router from my ISP. I pay MORE for Internet by using my own router. I also have a 24 port Netgear managed switch JGS524Ev2 that shows it is disconnected as well from the router. I can perform internet speed test on the CAX80 when it drops the connection to the switch. Infinty has verified my fiber and coax to the house. NO Splitters are used. comes directly into the router and patched to the switch. all in a network cabinet. I am a controls engineer and this router is a Piece of crap. I have used Netgear for years and this is the first time I have had serious issues. Firmware is updated. V2.1.1.4 My serial number is 60R1047JA0267. This is a brand new house. CAT6E and RG6 cabling. Moved in June 2, 2020.
I want a new router or a new firmware that fixes this bug. The switch firmware is. v9.0.0.21. I see V9.2.0.6 is available. I am downloading now and going to install. also, do I need to turn off DHCP client on the switch? I have a static IP set. 192.168.1.221 CAX80 is 192.168.1.1
Thanks,
cwdancer42
Yes I would try disabling any DHCP services on the switch if present.
Try the CAX80 with out the switch as well to see if the problem still happens.
