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Forum Discussion

Countrygirl6777's avatar
Countrygirl6777
Follower
Nov 17, 2020

Cax80

I have had nothing but issues with my internet staying connected to the router. We have to reboot the router almost every day in order for our devices to connect. I have used the chat option a few tim...
plemans's avatar
plemans
Guru - Experienced User
Nov 17, 2020

What firmware are you on for the modem and the router side? 

Do you have a screen snip of the cable connections page and the logs? 

 

also, try logging into the debug screen (192.168.100.1/debug.htm)  

Check to see if the enable lan/wan packet capture is checked. If it is, uncheck it. 

 

  • JtotheKap's avatar
    JtotheKap
    Initiate
    Mar 23, 2021

    Just curious, plemans: Why did you recommended disabling the Enable LAN/WAN Packet Capture feature. I think it's on by default, no? How would this impact connectivity? 

    • plemans's avatar
      plemans
      Guru - Experienced User
      Mar 23, 2021

      JtotheKap I noticed that with my CAX80 (on xfinity), when the wan/lan packet capture was enabled, my router cpu was frequently pegged at 100% and I'd get frequent freezes/issues. With it disabled, i was typically 10-30% and I wouldn't run into those freezes. Not saying that was the issue but it fixed the issue I was having with my CAX80.