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Forum Discussion
Solved
Cm600 - firmware update
How do I update the firmware when an update is available? Talking to Comcast they are saying an upgrade to docsis 3.1 is coming at the end of the month.
Artemas: Firmware updates for cable modems are pushed out by the ISPs. Your modem will update the firmware when it is released by Comcast/TimeWarnerCable/Spectrum etc., who will get it from Netgear and release it throught their network to the compatible cable modems.
There is no firmware download for the consumer to update the CM600 themselves. Best advice is to contact your ISP and ask them to contact Netgear regarding the firmware update.
Hello everyone
We do have a firmware to fix these issues but it is in the approval process by the ISP and we do not have a ETA when they will release the firmware.
DarrenM
DarrenM, I chat to TWC again today, and consistent to what they've told me previously, and what other members here are saying, they haven't received any firmware update for CM600 for testing.
I asked them "Should I contact Netgear about this again?" and their reply was:
"Yes, please do as we did not receive any update on this. If We had received it we would have updated it."
I might not be talking with a high ranking technical support person that has detailed and updated information on this matter...but in any case the fact this remains unresolved after 8 months of the fix being available suggests some follow-up might be in order.
Can you personally check-in with TWC? If not, can you send me a private message of the TWC contact who could confirm they have the firmware update? In that case the least we can do is help to test it!
Thanks!