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Forum Discussion
Solved
Cm600 - firmware update
How do I update the firmware when an update is available? Talking to Comcast they are saying an upgrade to docsis 3.1 is coming at the end of the month.
Artemas: Firmware updates for cable modems are pushed out by the ISPs. Your modem will update the firmware when it is released by Comcast/TimeWarnerCable/Spectrum etc., who will get it from Netgear and release it throught their network to the compatible cable modems.
There is no firmware download for the consumer to update the CM600 themselves. Best advice is to contact your ISP and ask them to contact Netgear regarding the firmware update.
I already checked the product drilldown and downloads area of support. It says no firmware info available. So where is the firmware downlaod at for the specified firmware above?
Artemas: Firmware updates for cable modems are pushed out by the ISPs. Your modem will update the firmware when it is released by Comcast/TimeWarnerCable/Spectrum etc., who will get it from Netgear and release it throught their network to the compatible cable modems.
There is no firmware download for the consumer to update the CM600 themselves. Best advice is to contact your ISP and ask them to contact Netgear regarding the firmware update.
I've called TW/Spectrum and they say they do not upgrade firmware of user owned equipment. They told me you get what's out of the box, that's it. They are aware that there is no way for the user to upgrade as well. Solution rent a modem from them.
Also good luck getting provisined for more than 4 upstream channels.