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Forum Discussion
Comcast v Modem - Nighthawk® Multi-Gig Speed Cable Modem for XFINITY® Voice (CM1150V)
Hello Community!
I'm at the end of my patience. In the last year I am having constant issues with my Voice, Internet and Cable TV. As I do not want to give one more dollar to Comcast then I have to, I purchased this Netgear modem. My internet runs slow at times, my phone is having issues (garbled voice or my caller can't hear me) and my cable tv picture is coming in pixalated for HD programs. I call Comcast 2-3 times a week and now they say it's my modem that is the issue for the Interenet/phone and my HDMI Cable for my TV....HDMI cable on TV changed and still have the same problem.
With regards to the Netgear modem, I ask them what diagnostic testing they are doing to determine it's my 6 month old modem. They can't tell me anything other than call Netgear. I have completed hard resets to my modem, wifi router (which is netgear as well) and I'm still having the same issue.
Anyone out there feel my pain and have any advice? I'm already planning to go to the xfinity store to lodge a complaint.
Out of Patience in Miami, FL,
Blueisla
1 Reply
Have the ISP check the signal and line quality UP to the modem. Have the ISP resend the config file to the modem.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Be sure to power OFF the modem for 1 minute them back ON.Try a different modem to see if the problem continues or not. This will let you know as well. If it continues, then this is an ISP issue.
