NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

DannyS22's avatar
DannyS22
Guide
Feb 23, 2023
Solved

Costco CAX30 Router

I got an email stating that my CAX30 router might have a problem connecting to the internet. I checked and had my traffic meter already cleared. I'm guessing that with that, I'm good. I have not had ...
  • FURRYe38's avatar
    FURRYe38
    Feb 27, 2023

    Correct. 

FURRYe38's avatar
FURRYe38
Guru - Experienced User
Apr 23, 2023

Can be due to the signal quality on the line. Again, suggestion recommended for the ISP to take a look at. 

DannyS22's avatar
DannyS22
Guide
Apr 27, 2023

So the technician found a splitter I didn't know there was. Here's the event log. Should I clear the log at some point?

Thanks for the help.

Danny

 

Time   Priority            Description

2023-04-27 13:30:47           Notice (6)       DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;

1970-01-01 00:00:32           Notice (6)       Honoring MDD; IP provisioning mode = IPv6

2023-04-27 13:23:44           Critical (3)      SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;

2023-04-27 13:23:40           Critical (3)      No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;

2023-04-27 13:23:32           Critical (3)      SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;

2023-04-27 13:23:30           Critical (3)      SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;

2023-04-27 13:23:19           Critical (3)      SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;

1970-01-01 00:00:29           Critical (3)      SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;

1970-01-01 00:00:34           Critical (3)      No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;

1970-01-01 00:00:29           Critical (3)      SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;

1970-01-01 00:00:30           Critical (3)      No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;

1970-01-01 00:00:24           Critical (3)      SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;

1970-01-01 00:00:34           Critical (3)      No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;

1970-01-01 00:00:24           Critical (3)      SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;

2023-04-15 09:23:29           Critical (3)      SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;

1970-01-01 00:00:29           Critical (3)      No Ranging Response received - T3 time-out;CM-MAC=CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;

1970-01-01 00:00:24           Critical (3)      SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;

2023-04-15 09:20:51           Critical (3)      SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;

1970-01-01 00:00:35           Critical (3)      No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;

1970-01-01 00:00:29           Critical (3)      SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;

1970-01-01 00:02:36           Critical (3)      No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;

1970-01-01 00:02:32           Critical (3)      SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;

1970-01-01 00:00:31           Critical (3)      SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Apr 28, 2023

    Sure.

     

    Does the modem seem to be working better? 

  • DannyS22's avatar
    DannyS22
    Guide
    Apr 28, 2023

    Seems like so far. Our graphics are loading faster, which was one of our problems. 

    Should I doa refresh or rest on the logs?

    THANKS for your help.

    Danny

  • DannyS22's avatar
    DannyS22
    Guide
    Apr 30, 2023

    THANKS

    Danny