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Forum Discussion
Deleting devices from netgear AC1900 cable modem voice router
Can anyone tell me if there is a way to delete devices from my modem? I can see how to block devices, but not delete them. Help?
Thanks for getting back to me.
The problem is that - after a year with no problems -- my wifi connection is suddenly unstable and slow. Video calls are dropping often and sometimes the whole connection goes away.
The ISP told me that per my Comcast package, I could connect 8 devices to my modem at a time and expect good performance. When we went to the netgear app to see how many devices I had connected, there were 13. And devices could only be blocked or allowed, not deleted. The guy convinced me that the problem was my modem, not the Comcast connection - but now I'm still having the same problem with their modem. So, might was well return their rental unit and try my own again - but now I still need Comcast to figure out what the issues is on their end. Because my home office is upstairs and the modem is downstairs - so I can't make a hard ethernet connection. I need the wifi to work. Any ideas?
aliciad wrote:
The ISP told me that per my Comcast package, I could connect 8 devices to my modem at a time and expect good performance.
That doesn't make much sense. It has nothing to do with what they support.
Maybe they are just trying to tell you not to put too much strain on your connection. While that is true, deleting devices isn't the way to go about it.
First check what these devices are. Then see if it helps to turn them off, especially when you are on video calls.
What speed are you paying for for the Internet? No amount of messing around will help if your service is slow.
aliciad wrote:
Because my home office is upstairs and the modem is downstairs - so I can't make a hard ethernet connection. I need the wifi to work. Any ideas?
Anything that depends on wifi is open to interference, both internal and from the neighbours. Maybe you are just trying to get too much traffic through your wifi connection.
In your shoes my first move would be to see if Powerline Ethernet helps. This established a wired Ethernet connection over your mains circuit. This removes wifi from the picture. You just plug your PC into the Powerline network.