Error: "Login failed. The router response timed out"

I am attempting to update firmware. My current version is 1.01.32. I'm not able to do it via mobile device. I am trying to do it via desktop/ethernet connection. When I attempt to login to the...

Firmware

Troubleshooting

colnhausen

Aspirant

Feb 10, 2019

Yes, it's a nighthawk c7000 v1. My desktop is a HP. My ISP provider didn't provide the modem/router so they won't manage the device. I tried to update via nether software, web and mobile app (not compatible with remote managment.)

antinode

Guru

Feb 10, 2019

> Yes, it's a nighthawk c7000 v1.

Ok. Then only your ISP can update its firmware.

> [...] My desktop is a HP. [...]

I'll assume that that means some version of Windows.

> [...] My ISP provider [...]

Which is?

> [...] didn't provide the modem/router so they won't manage the device.
> [...]

That doesn't matter. This complaint appears here repeatedly, and the
answer is always the same:

https://kb.netgear.com/000036375

      If your firmware is outdated, you cannot manually upgrade your
      cable modem's or modem router's firmware. You must contact your
      Internet service provider (ISP) to upgrade your firmware.

> [...] I tried to update via nether software, web and mobile app (not
> compatible with remote managment.)

I don't know what that means.

Forum Discussion

Error: "Login failed. The router response timed out"