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Ethernet ports not working after ISP outage R6400
Had bad storms pass through area yesterday and experienced ISP outage (internet/TV/phone). Went to work and came home to find ISP service restored, wifi is up and working but all of the ethernet por...
> [...] no mention of NO light lit, [...]
No port-status light = no connection.
If you had even one working port, then you could connect it to an
external network switch, but if they're all fried, then you may be
doomed.> [...] as it's past the 3 months, the only help I can get from Netgear
> is to buy a contract? [...]I wouldn't bet that the warranty covers lightning, but there should
be an option to return a defective gizmo without needing a support
agreement.
> Had bad storms [...]
That sounds more like a cause than "ISP outage" (which sounds like
another effect).
> [...] IIRC, they should light up when I plug in an active device.
> [...]
No need to recall. Visit http://netgear.com/support , put in your
model number, and look for Documentation. Get the User Manual. Read.
Connecting a known-good Ethernet cable between any two LAN ports
should give you two good port-status indicators, too.
> [...] Only thing left to do is to a full factory reset, [...]
You can try that, but I'd guess that your hardware is fried, and a
settings reset won't help that.
> [...] Was able to log into my router, [...]
How, wirelessly?
> [...] firmware is up-to-date. [...]
As always, an actual version number would be more useful than your
opinion of what's "up-to-date" today. But, in this case, it probably
matters little.
antinode wrote:> Had bad storms [...]
That sounds more like a cause than "ISP outage" (which sounds like
another effect).
I'm afraid of that too, but I have to try
> [...] IIRC, they should light up when I plug in an active device.
> [...]
No need to recall. Visit http://netgear.com/support , put in your
model number, and look for Documentation. Get the User Manual. Read.
Connecting a known-good Ethernet cable between any two LAN ports
should give you two good port-status indicators, too.
Did that earlier but no mention of NO light lit, nor mention of this in the troubleshooting section for this router
> [...] Only thing left to do is to a full factory reset, [...]
You can try that, but I'd guess that your hardware is fried, and a
settings reset won't help that.
Indeed, no joy
> [...] Was able to log into my router, [...]
How, wirelessly?
Yes, it works flawlessly from the get-go wirelessly, just no luck with the ethernet connections, which I was hoping I could revive with some unpublished command, but it looks like out of luck.
> [...] firmware is up-to-date. [...]
As always, an actual version number would be more useful than your
opinion of what's "up-to-date" today. But, in this case, it probably
matters little.
V1.0.0.50 and it didn't matter. Still no luck with the cables and as it's past the 3 months, the only help I can get from Netgear is to buy a contract? And thanks for the responses Antinode and FURRYe38!
> [...] no mention of NO light lit, [...]
No port-status light = no connection.
If you had even one working port, then you could connect it to an
external network switch, but if they're all fried, then you may be
doomed.> [...] as it's past the 3 months, the only help I can get from Netgear
> is to buy a contract? [...]I wouldn't bet that the warranty covers lightning, but there should
be an option to return a defective gizmo without needing a support
agreement.