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Forum Discussion
Experiencing packet loss and loss connection
Wed Sep 22 17:45:55 2021 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=28:80:88:b3:ac:f0;CMTS-MAC=00:01:5c:a6:46:59;CM-QOS=1.1;CM-VER=3.1;
Wed Sep 22 16...
Your powerlevels look pretty spot on.
But your event logs are showing issues connecting back to the cmts.
You're caught in a problem.
The power levels do look good. but the logs dont. And the ISP has checked the line.
so is it still the line or is it the modem?
Unless you have a backup modem, its tough to prove either way.
I've actually rented a modem from an ISP for the $10 a month (only rented for a month) to check which is was.
right now I've got enough backup modems that I don't have to do that anymore.
Lol, this is where I figured that I am. I do have the spectrum provided modem, picked up a few days ago. I have been too prideful to accept that my modem could be the problem and wanted to check on here first before fully accepting defeat. I do plan to commission the spectrum modem to see if things become more stable which in turn will tell me I just need to get another modem.
Last question, would factory reseting the modem do anything? Or is this more hardware malfunction kind of thing and its a lost cause? Of course this is assuming the modem is the actual culprit and nothing upstream.
At this rate, I am just trying to find some piece of mind.
Thank you again
yahdoneson1247 wrote:
Last question, would factory reseting the modem do anything? ---doesn't hurt to try. It doesn't need to be reinstalled/reprovisioned when you do it. Or is this more hardware malfunction kind of thing and its a lost cause?---I'm not sure its a hardware failure. I'd still be betting on an issue connecting to the cmts. Of course this is assuming the modem is the actual culprit and nothing upstream.
At this rate, I am just trying to find some piece of mind. ---agreed. Its frustrating when you're stuck between the ISP and your own hardware. is the modem still in warranty? If the spectrum device does work fine, you could get it replaced. click on "Mynetgear" at the top. register an account and the device. from there you can check warranty status.
Thank you again