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Forum Discussion
Firmware update for CM400
I received an email a few weeks ago saying that there is an important security firmware update that needs to be installed, but when I follow the directions to download and install it, I'm told that i...
WIth cable modem the Firmware will be pushed automatically from the ISP so you can not update the modem until the ISP does it.
DarrenM
My ISP told me that they are not able to "push" that out because it is not one of their modems. I bought it from Best Buy, so they have no control over updates on it. At this point, I have a paperweight! It has stopped working completely, and I have no way to update the firmware to fix it. The tech came out and checked our lines, and the signal is strong all the way up to the modem. Another modem works fine. This is still in warranty, but only for hardware defects, so I can't even return it. I'm having to purchase another modem (through the ISP this time), even though this one is less than a year old. It's ridiculous that there's no way for me to get the updates that are necessary for my equipment to function.
My ISP told me that they are not able to "push" that out because it is not one of their modems. I bought it from Best Buy, so they have no control over updates on it. At this point, I have a paperweight! It has stopped working completely, and I have no way to update the firmware to fix it. The tech came out and checked our lines, and the signal is strong all the way up to the modem. Another modem works fine. This is still in warranty, but only for hardware defects, so I can't even return it. I'm having to purchase another modem (through the ISP this time), even though this one is less than a year old. It's ridiculous that there's no way for me to get the updates that are necessary for my equipment to function.
All cable modems are updated via the ISP when they are ready to push the firmware this is the same for every manufacture of cable modems so what the rep is telling you is false. Are you having any issues with the modem itself?
DarrenM
Ir they're all updated via the ISP, why does the email say "Please download the latest firmware to stay up-to-date."? Followed by a link to "Learn How to Download" the update.
Yes, I'm having issues with the modem. It stopped working. I got the notification email about the "important" firmware update a month ago, and it has slowly gotten less and less reliable since then, and in the last week, it stopped working entirely. I had to replace it today.
And since you have to pay $50 for tech support (which was more than the modem cost!), I figured I'd be better off just buying a new one than trying to deal with a company that is so unsupportive of its customers.