General info and Troubleshooting for Cable Modems

[DarrenM]

• Where to find latest FW update info?

https://kb.netgear.com/000036375/What-s-the-latest-firmware-version-of-my-NETGEAR-cable-modem-or-mod...

• How Cable Modem FW upgrade?

https://kb.netgear.com/24938/How-do-I-connect-my-NETGEAR-Cable-Modem-Router?cid=wmt_netgear_organic

• How to capture modem event logs and Connection/power table info?

https://kb.netgear.com/30008/How-do-I-obtain-the-event-logs-from-a-NETGEAR-cable-modem-modem-router?...

https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router?cid=wmt_netgear...

• How to debug provisioning/speed issue?

https://kb.netgear.com/000036375/What-s-the-latest-firmware-version-of-my-NETGEAR-cable-modem-or-mod...

• Improving 2.4G wifi performance:

http://kb.netgear.com/23783/Improving-2-4Ghz-Wireless-Performance-by-Changing-Channel

• No Internet Connection Detected:

https://kb.netgear.com/1167/No-internet-connection-detected-ISP-contact-details?cid=wmt_netgear_orga...

• How do I reset my cable modem to factory default settings?

https://kb.netgear.com/000036374/How-do-I-reset-my-cable-modem-to-factory-default-settings

User Manual for specific products:

http://www.netgear.com/support/

Product FAQ page:

Go to the specific product on the support page to get the FAQ.

CM1000 Support Page

http://www.netgear.com/support/product/CM1000.aspx

CM500v Support Page

http://www.netgear.com/support/product/CM500V.aspx

C7100V Support Page

http://www.netgear.com/support/product/C7100V.aspx

C7800 Support Page

http://www.netgear.com/support/product/C7800.aspx

[FURRYe38]

Information about what NG products have reached End of Service life:

https://www.netgear.com/about/eos/

[FURRYe38]

Good KB on Multi-Gig ISP and Router support information for models that support MG features:

https://kb.netgear.com/000064991/What-options-do-I-have-when-setting-up-a-multi-gig-connection

[FURRYe38]

Here is a PDF file format guide to help users who want to setup WAN Link Aggreggation with the NETGEAR supporting Cable modems and supporting routers:

Enjoy. 

[FURRYe38]

Good KB on ISP Signal Power Levels information and guidelines for all NETGEAR gateways and modems:

https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router

Please check these power levels from with in the modems web page here:

https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-m...

If posting about gateway or modem problems, please include this information with the post for review. 

Also include the Event Log information for review as well:

https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-mode...

Thank you.